Monitor users’ interactions with applications in the context of a business workflow, to set thresholds for the time required to look up a patient record, execute a trade, etc
Obtain qualitative input from employees on their IT experience to identify when expectations aren’t being met
Use system generated insights to identify areas to improve with the biggest impact on employee productivity
Overcome network performance inhibitors such as latency, congestion, and suboptimal last-mile conditions to speed up app performance