Intelligent Ticketing for ServiceNow Incident Response

Riverbed portfolio supports ServiceNow with human-centric, context-driven incident response.
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CUSTOMER VALUE

In today’s market, targeted delivery of fast, context-driven insights to IT Operations teams can mean the difference between business triage and business optimization. With the Riverbed portfolio’s full fidelity insights, complex ticketing workflows become razor sharp, highly automated processes.

BENEFITS

In today’s modern IT environment, Operations teams are increasingly overwhelmed by the complexity of managing incidents. Siloed domain-specific monitoring tools flood IT with massive volumes of data, alerts and ServiceNow tickets but fail to provide context or actionable insights.

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Targeted, proactive ticketing

The integration between ServiceNow and Riverbed products replicate advanced investigative processes and provide Service Desk agents and NOCs context-driven, network and end user experience insights directly into their ServiceNow user interface.

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Fast, focused incident response

Armed with the right context and insights, IT can troubleshoot swiftly and reduce escalations.

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Automated investigation and remediation

In one click, IT can remotely investigate device issues and fix them with automated remediations for seamless troubleshooting.

Riverbed Solutions

How Riverbed Delivers Intelligent Ticketing with ServiceNow

Targeted, Smarter Incident Response for IT Operations Teams

Riverbed IQ, the observability intelligence layer, correlates full-fidelity operational data, not just events, and surfacing actionable situations such as ServiceNow tickets.

Targeted Smarter Incident Response for IT Operations Teams RIverbed IQ

Empower Agents with Intelligent Service Desk

Drive proactive resolution with logic-driven, interactive remediation and smart ticketing

Deliver Higher-Order Incident Response for Network Operations

Together with Riverbed IQ, the Riverbed Network Performance Management (NPM) suite revamps the reactive stance of NOCs that manual correlate event data. By correlating full-fidelity operational data and building a detailed picture of root cause, IT teams send the most impactful incidents to ServiceNow.

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RELATED USE CASES

Intelligent IT Automation

Riverbed intelligent automation combines AI and automation to enable intelligent automation of common and repetitive IT tasks.

Intelligent Service Desk

Shift further left and prevent incidents with Aternity

Shift Left

Apply intelligent automation for precise alerting and faster problem resolution with Riverbed IQ by Riverbed

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