Services & Training

Riverbed Professional Services (RPS) offers expert lifecycle consulting and technical education services, helping you reduce risks, accelerate adoption, and discover new opportunities to improve business performance. Through these services, delivered globally and backed by Riverbed, you can move quickly and confidently from vision to results to maximize the value of the Riverbed Application Performance Platform™.
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  • Accelerate the value of the Riverbed APP™

    Riverbed's strategy to offer the most complete platform for today's hybrid enterprises includes world-class consulting and technical education services that help our customers and partners around the globe accelerate and amplify the value of the Riverbed Application Performance Platform. It's this powerful combination — platform and services — that makes Riverbed the leader in application performance infrastructure.

    Quality services exemplified by quality people

    Riverbed Professional Services employs individuals that exemplify technical excellence, professionalism, service, and quality. When you hire Riverbed Professional Services, you’re not just getting the skills and experience of one person. You get the benefit of an entire organization that’s dedicated to capturing, improving, and leveraging intellectual property to better serve customer and market needs. You get consultants and educators who are led by a senior leadership team with decades of business services experience and supported by a team of certified project managers, technical engineers, and quality assurance processes that ensure your expectations are exceeded.

    The return on a services investment

    Riverbed understands that customer success and satisfaction is the result of an exceptional experience with our products and services. That's why we approach every project and client with the intent of building collaborative relationships founded on mutual knowledge exchange. We reach beyond technical requirements to understand business workflows, organizational interactions, end-user expectations, and technology interdependencies. We maintain the highest standards for service and quality of people so that we consistently deliver these benefits:

    • Reduce risks and manage complexity by leveraging Riverbed’s proven methodologies, tools, and expertise
    • Make data-driven decisions based on deep insight into network and application performance issues
    • Accelerate time to value, adoption, and utilization of Riverbed technologies to speed ROI
    • Understand and apply the full set of Riverbed product features and functionality to improve critical services
    • Validate your strategies, investments, and cross-functional readiness across your IT ecosystem
    • Quickly build the knowledge base of your staff to expand your IT capabilities
    • Enjoy peace of mind with a ready-to-run, Riverbed-validated solution

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  • RPS provides the expertise and guidance enterprises need to successfully plan for, execute, and manage IT transformation. Our robust portfolio of lifecycle consulting services are designed to help you achieve peak performance in the new hybrid world. For a comprehensive listing of our consulting services, view our Services Catalog


    Plan

    We prepare customers for strategic IT initiatives, guiding enterprises with actionable strategies for business, process, and technology alignments and improvements through infrastructure and technology audits, performance baselines and assessments, and predictive analysis of end-user, network, and application impacts. Learn More


    Build

    Our product experts guide organizations on how to fully utilize Riverbed product features to meet specific technical and business requirements. Through best practice design, deployment, configuration, knowledge transfer, and management activities for Riverbed solutions, RPS helps customers accelerate adoption, utilization, and time to value. Learn More


    Optimize

    The hybrid enterprise introduces constant change. That's why we help customers continuously fine-tune the performance of their Riverbed solutions — as their infrastructure evolves — to improve adoption and optimize the value of their investments throughout the entire customer lifecycle. Learn More


    Managed Services Enablement Program

    RPS offers a Managed Services Enablement Program that enables approved partners to rapidly add Riverbed® SteelCentral™ to their capability portfolio. Help your enterprise customers maximize their ability to deliver the applications and data they depend on to drive business activities. Learn More

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  • You’ve invested strategically in the Riverbed Application Performance Platform to drive better top and bottom line results and to increase profitability.  Now, you need to manage and maximize the return on your investment. Riverbed Professional Services ensures you get the results you expect from the products you’ve purchased, quickly and confidently.

    Riverbed® SteelCentral™ Services

    In addition to design, implementation, and technical education services for SteelCentral products, RPS provides a suite of services that combine the power of SteelCentral with the intellectual capital of our seasoned consultants. Use these services once, at regular intervals, or before, during, and after IT change to understand, mitigate, and manage business risks. Learn More

    Riverbed® SteelHead™ Services
    From your initial purchase to ongoing optimization of existing deployments, RPS ensures best adoption and utilization of SteelHead technologies. For use cases such as SaaS, IaaS, and data center migration, RPS provides consulting solutions that leverage SteelHead to improve and accelerate deployments. Learn More

    Riverbed® SteelFusion™ Services

    Whether you’re evaluating the business benefits of branch converged infrastructure or need to ensure your instant recovery, data security, and TCO reductions goals are met, RPS can help. We provide solution planning, design, and implementation services for SteelFusion that help you develop and implement a complete consolidation strategy. Learn More

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  • Companies worldwide are investing in the Riverbed Application Performance Platform to gain unparalleled visibility needed to deliver, control, and optimize all IT resources across the hybrid enterprise.  As a trusted advisor, RPS offers expert consulting services across every core component of the Riverbed platform, helping customers move quickly and confidently from vision to results.


    Microsoft Office 365

    For enterprises migrating to Microsoft Office 365, RPS offers consulting services to support each phase of deployment – from planning into production and beyond. Accelerate your transition to the cloud by using Riverbed products and proven methodologies to reduce risks and costs associated with Office 365 migrations. Learn More


    WAN Optimization

    Your enterprise relies on a high-performing WAN to run faster and more efficiently. Ensure your Riverbed® SteelHead™ estate is designed, deployed, and always maintained according to industry best practices. Further accelerate the speed of your business with a full complement of WAN optimization services from RPS. Learn More


    Application Performance Management

    When applications don’t work, employees can’t work. That’s why RPS offers a portfolio of consulting services that help you optimize performance throughout the application lifecycle. Ensure new applications meet network and end-user demands. Find and fix production issues to limit downtime and loss of productivity. And ensure SLAs are maintained after migrating applications to the cloud. Learn More


    Network Performance Management

    Your network exists for one reason – to deliver applications and data to your end users in the optimal, most secure manner. Gain end-to-end visibility into network performance through expert assessments, real-time monitoring, and proactive troubleshooting from RPS. Make fact-based decisions about capacity demands and utilization, quickly resolve performance problems, and maximize network uptime. Learn More


    Branch Converged Infrastructure

    You need expertise across all the areas that are critical to successfully consolidating branch offices, as well as migrating to virtual or cloud environments. RPS extends highly specialized capabilities through services that cover everything from pre-move baselining and dependency mapping to post-move performance monitoring and troubleshooting. Get the insights you need to make intelligent IT decisions and avoid the pitfalls associated with consolidation, virtualization, cloud computing, and disaster recovery. Learn More


    Unified Communications

    RPS offers end-to-end services to support the entire Unified Communications (UC) management lifecycle. From deploying a new UC system to better maintaining current operations, our consultants help you improve performance, simplify management, and deliver superior service levels for your voice and video applications. Learn More


    Cloud Computing

    From planning and optimizing your move to cloud-hosted applications, to helping you store and secure data in the cloud, you can rely on our expertise to reduce risk, ensure app and data availability, and improve performance. Learn More

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  • Riverbed Professional Services offers a robust portfolio of packaged services with fixed scopes and price options. They are organized in four major categories: plan, build, optimize, and the Managed Services Enablement Program. We also offer customized packages, which are individually scoped and priced on a time-and-materials basis.

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    • Plan

      Riverbed Professional Services prepares customers for strategic IT initiatives, guiding enterprises with actionable strategies for business, process, and technology alignments and improvements through infrastructure and technology audits, performance baselines and assessments, and predictive analysis of end-user, network, and application impacts.

      Service
      Description
      Application Network Readiness
      Simulate the impact of application deployments on existing or planned IT infrastructures. The ANR process allows applications to be evaluated and tested-fixed-retested to meet end-to-end performance objectives, such as response time, before production deployment or migration to consolidated systems.
      Application Performance Testing Analyze the performance of applications during load, stress, volume, and scalability testing. Ensure applications meet the behavioral requirements of your prospective users at the appropriate phase of the application development lifecycle.
      Data Center Migration Assessment   
      Mitigate risk and avoid business disruption when relocating data centers through application discovery, dependency mapping, risk assessments based on current usage, and optional pre-migration predictive analysis. The service provides a wealth of data on application performance so organizations develop migration plans based on real data, not outdated architecture diagrams.
      Migration Planning and Readiness for Office 365 Avoid unplanned delays, performance issues, and other risks during Office 365 deployments. The service uses live application traffic to establish critical performance baselines, predict end-user response times, and forecast capacity and usage requirements for Office 365 deployments, and also incorporates predictions for Riverbed® SteelHead™ optimization. The end result: an in-depth analysis of your infrastructure that empowers your organization to migrate with speed and confidence.
      Cloud Migration Assessment Mitigate risk and avoid business disruption when migrating to public or hybrid clouds through application discovery, dependency mapping, risk assessments based on current usage, and pre-migration predictive analysis.
      SteelHead Upgrade Readiness
      Determine the business benefits and optimal path for upgrading to the latest SteelHead technology. The service provides a customized upgrade strategy and plan, based on a complete evaluation of your current deployment and future business initiatives, to further improve performance and enable new capabilities such as branch converged infrastructure and network performance management.
      SteelCentral AppResponse Upgrade Readiness Assess the business benefits of upgrading and develop an optimal plan to implement new capabilities from the latest generation of SteelCentral AppResponse appliances.
      SteelCentral NetProfiler Upgrade Readiness Evaluate your current NetProfiler deployment, receive recommendations for an optimal upgrade strategy, and quantify the business value of leveraging the expanded capacity and monitoring capabilities enabled by new NetProfiler appliances.
      Unified Communications (UC) Deployment Verification   
      Build a fully integrated execution and communication plan to keep your UC project on track, on budget, and trouble free. UC system experts from RPS work with your project teams during new deployments or expansions to verify functionality, troubleshoot anomalies, and ensure key performance objectives for availability, quality, security, and capacity are achieved.
    • Build

      Our product experts guide organizations on how to fully utilize Riverbed product features to meet specific technical and business requirements. Through best practice design, deployment, configuration, knowledge transfer, and management activities for Riverbed solutions, RPS helps customers accelerate adoption, utilization, and time to value.

      Service
      Description
      Resident Consultant
      An RPS consultant with deep product expertise and extensive implementation experience works daily with your staff to execute business integration, design, deployment, configuration, maintenance, and management activities.
      APM Implementation (for Riverbed® SteelCentral™ AppInternals, Web Analyzer, AppSQL, and AppMapper) 
      Receive best practice deployment, configuration, and knowledge transfer for the complete suite of SteelCentral Application Performance Management (APM) solutions. The service accelerates the time to value, adoption, and utilization of your APM products while ensuring your team is equipped to maintain and scale the solutions autonomously.
      NPM Implementation (for Riverbed® SteelCentral™ NetProfiler, NetShark, Packet Analyzer, Flow Gateway, NetExpress) Receive best practice deployment, configuration, and knowledge transfer for the complete suite of SteelCentral Network Performance Management (NPM) solutions. The service includes on-site knowledge transfer workshops, as well as custom reports, alerts, and dashboards that align with your specific business processes, service level agreements (SLAs), and troubleshooting procedures.
      SteelHead Implementation
      Receive best practice planning, deployment, configuration, testing, and operational knowledge transfer services that enhance your SteelHead solution. Leverage the Jumpstart Service to learn how to utilize Riverbed WAN optimization solutions from your first purchase of SteelHead appliances through successful deployment and ongoing management.
      SteelHead Upgrade Implementation Ensure a smooth transition to the latest SteelHead technology and accelerate adoption of advanced features and functionality with best practice implementation, configuration, and knowledge transfer services.
      Value Accelerator Services for SteelFusion

      From vision to results, SteelFusion Value Accelerator Services help you confidently deliver the branch of the future. Several packaged and custom services are available – tailored to your unique branch office and data center environments – to enhance the lifecycle value of your SteelFusion investment. Fast-track deployments, accelerate time to value, build in-house proficiency, and fine-tune and optimize performance.

      Value Accelerator Services for SteelFusion include:

      • Standard Core and Edge Planning, Design & Implementation
      • Edge Basic Implementation
      • Edge Plus HA/VSP Implementation
      • Edge Rack and Stack
      SteelCentral AppResponse Upgrade Implementation Ensure a smooth transition to new SteelCentral AppResponse software or hardware while accelerating deployment, operational knowledge, and utilization.
      SteelCentral NetProfiler Upgrade Implementation Accelerate deployment and time to value when upgrading to new NetProfiler appliances by receiving best practice design, installation, and configuration services, as well as operational knowledge transfer.
      SteelCentral UCExpert Implementation 
      Quickly realize the benefits of your SteelCentral UCExpert solution. Ensure all components of SteelCentral UCExpert are tightly integrated to your UC system through comprehensive product installation, configuration, training, and knowledge transfer – expediting time to value while maximizing solution adoption and utilization.
      Mailbox Migration Optimization for Office 365 Keep your Office 365 migration ahead of schedule by removing mailbox migration bottlenecks and reducing the time it takes to transition mailboxes to the cloud. Delivered through a custom installation of Riverbed technology that integrates into the Microsoft cloud environment, the service optimizes network data usage and migration throughput while ensuring your users’ normal network activities aren’t disrupted.
    • Optimize

      The hybrid enterprise introduces constant change. That's why we help customers continuously fine-tune the performance of their Riverbed solutions — as their infrastructure evolves — to improve adoption and optimize the value of their investments throughout the entire customer lifecycle.

      Service
      Description
      Technical Account Manager (TAM) Accelerate progress, improve visibility, and sustain success with a business-savvy advisor who guides the strategic development and evolution of your Riverbed solutions portfolio. Your TAM ensures you extract every benefit from your current Riverbed investment and finds ways to continuously improve operations and processes within your organization.
      Resident Consultant An RPS consultant with deep product expertise and extensive implementation experience works daily with your staff to execute business integration, design, deployment, configuration, maintenance, and management activities.
      SteelHead Health Check  
      Assess the health and performance of your SteelHead infrastructure. Armed with comprehensive diagnostics, you are able to identify areas of risk, recognize inefficiencies, and benchmark against industry best practices to enhance WAN performance.
      Application Performance Troubleshooting 
      Diagnose the root cause of problems to quickly restore application performance using Riverbed’s advanced network-based monitoring solutions and proven troubleshooting methodologies. Two service models are available: an urgent response that identifies a performance problem for a single transaction within one production app, and a customized response when your needs span multiple transactions or applications.
      Performance Monitoring and Troubleshooting for Office 365 Maximize the availability and performance of the critical Office 365 applications your users depend on to make business happen. Utilizing the powerful SteelCentral product suite, the service monitors networks, applications, and user experiences – during and after migration – providing swift diagnosis of performance issues and recommendations for corrective action.
      End-User Performance Optimization for Office 365   
      Reduce the performance degradation inherent in migrating from on-premises mail solutions to cloud-hosted Office 365. Utilizing the latest SteelHead technology that is expertly installed in your environment, the service improves overall response time, reduces bandwidth usage, and enables you to deliver a continuous, superior Office 365 user experience.
      Unified Communications Assessment  Evaluate your entire UC deployment by assessing your current topology, system utilization, and performance. RPS consultants provide critical, actionable information that will enable you to improve performance, reduce costs, and make more informed decisions regarding daily UC system management.
    • Managed Services Enablement Program

      Riverbed Professional Services offers a Managed Services Enablement Program that enables approved partners to rapidly add SteelCentral (formerly Riverbed Performance Management) to their capability portfolio to create their own high-value managed service.

      • Rapid managed service enablement for approved Riverbed partners
      • Consumption-based service delivery model that is advantageous for customers without a capital expenditure budget
      • Product, support, and professional services are bundled into an operational expense fixed fee
      • Delivered by Riverbed Professional Services under one agreement with well-defined service level objectives (SLOs)
      • Rapidly integrates into partner’s incident/problem management systems and processes
      • Scalable service design architecture for rapid capability expansion

       

     

     

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  • Contact Us
    For questions about our technical education services, please call us toll free at 1-888-938-7123.

    RPS offers a comprehensive education curriculum with flexible training delivery options so you can gain knowledge and expertise in Riverbed products and solutions.

    Instruction by Industry Experts

    Riverbed University courses are designed and delivered by Riverbed Certified Solution Instructors (RCSIs) who possess vast, real-world knowledge in deploying Riverbed solutions in both simple and complex environments. RCSIs collaborate with Riverbed’s world-class technical support and engineering teams to ensure that common networking subjects and best practices are addressed in course materials.

    Riverbed Authorized Training Partners (RATP)

    Riverbed partners with training organizations around the world to offer Riverbed technical education courses. Each RATP instructor has completed a rigorous certification process so that every learning experience meets Riverbed’s standards for consistency and quality. All RATP-scheduled course offerings are integrated with Riverbed’s training course schedule.

    Riverbed University eLab

    The Riverbed University eLab offers remote access to all Riverbed products in an isolated pod environment that allows students to simulate real-world deployment scenarios. The eLab provides Riverbed University students with hands-on experience and is available exclusively as part of Riverbed’s training course offerings.



    Course Schedule

    Access the Riverbed University training course schedule and sort by keyword or region to view course descriptions, agendas, fees, and registration details.


    Training Credits

    Riverbed University training credits provide an easy and convenient method to purchase high-quality Riverbed training courses that can be redeemed as needs arise. Learn More


    Classroom Training

    Riverbed offers classroom training for customers, partners, and resellers. Each course is led by Riverbed Certified Solution Instructors (RCSIs) and offers in-depth lectures and hands-on installation and configuration experience in the Riverbed University eLab environment. Learn More


    On-Site Dedicated Training

    Riverbed offers instructor-led classroom training for up to 14 students at customer-specified locations. Students receive the same lecture and hands-on lab experience provided in general classroom training. Benefits include minimal travel costs and discussions that are tailored to the customer’s specific network environment and deployment needs. Learn More


    Online Classroom Training

    Riverbed offers select courses taught online using Adobe® Connect™. These classes are similar to in-person, instructor-led classes. Full courseware including remote access to the Riverbed University eLab environment is included. Learn More


    OPNETWORK Conference Resources

    Using your Riverbed Support login, access course materials, 550+ hours of sessions, special presentations, and online proceedings from OPNETWORK 2013. Learn More


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  • Certification Programs

    Demonstrate your Riverbed technology expertise to the world! The Riverbed Certification Program, open to end users, resellers, partners, employees, and consultants, recognizes individuals who demonstrate competency in the theory, configuration, maintenance, and troubleshooting of the Riverbed product suite. Being Riverbed certified lets individuals and organizations know that when it comes to WAN optimization, network and application performance management, storage delivery and application acceleration, you mean business!

    Certification Benefits

    • Establishes your credibility as an expert in Riverbed products and services, visibility solutions, WAN optimization, and application acceleration.
    • Helps improve your career advancement potential.
    • Entitles you to use the Riverbed certification logo on your business card.
    • Enables Riverbed Certified Solutions Professionals (RCSPs) to join Riverbed’s RCSP members only Splash community group.

    Taking the Exams

    To obtain the Riverbed Certified Solutions Associate (RCSA) or Riverbed Certified Solutions Professional (RCSP) certifications in Application Performance Management, Network Performance Management, Storage Delivery or WAN Optimization competencies, you are required to pass a computerized exam available at any Pearson VUE testing center worldwide. Register here to take your Riverbed certification exam.

    Managing your Certification History

    Candidates are now able to manage their certification history, issue their own certificates, and download the certification logos directly from the Riverbed Certification Portal. For additional information, please refer to the "First Time Login Process for Riverbed Candidates" document. 

    Riverbed Splash RCSP Members Group

    To see all the latest technical discussions on Riverbed products and solutions, from the RCSP certified professionals visit the RCSP Members Group on Splash.

    Solution
    Riverbed Certified Solutions Associate (RCSA)
    Riverbed Certified Solutions Professional (RCSP)
    WAN Optimization
    The RCSA-W certificate is granted to individuals who demonstrate knowledge and experience in the theory, configuration, maintenance, and troubleshooting of the Riverbed® Optimization System (RiOS®) product suite. It provides a means of recognizing pre-sales engineers.

    While there are no set requirements prior to taking the exam, candidates who have taken the Riverbed WAN200 Optimization Essentials training classes, and have at least three months of hands-on experience with Riverbed products, have a significantly higher chance of receiving the accreditation. More detailed information on the exam content can be found by reviewing the RCSA-W Blueprint.
    The RCSP-W certificate is granted to individuals who demonstrate strong knowledge and experience in the theory, configuration, maintenance, and troubleshooting of the Riverbed RiOS product suite. It provides a means of recognizing post-sale professional services and/or support-focused individuals.

    While there are no set requirements prior to taking the exam, many candidates who have passed the RCSA-W exam have typically taken the Riverbed training classes and have also had at least six months of hands-on experience with Riverbed products. Detailed information on the exam content can be found by reviewing the RCSP-W Blueprint.
    Network Performance Management The RCSA-NPM certificate is granted to individuals who can demonstrate knowledge in the theory and configuration of Riverbed® SteelCentral™ Network Performance Management (formerly Cascade) solutions and can conduct demos and proof of concepts on a given network. It provides a means of recognizing pre-sales engineers.

    While there are no set requirements prior to taking the exam, candidates who have taken the SteelCentral NPM Configuration and Operations training class, and have had at least three months of hands-on experience with SteelCentral NPM products, have a significantly higher chance of receiving the accreditation. More detailed information on the exam content can be found by reviewing the RCSA-NPM Blueprint.

    The RCSP-NPM certificate is granted to individuals who can demonstrate strong knowledge in the theory, configuration, implementation, maintenance, and troubleshooting of the Riverbed Cascade product solutions on a complex network environment. It provides a means of recognizing post-sale professional services and/or support-focused individuals.

    While there are no set requirements prior to taking the exam, many candidates who have passed the RCSA-NPM exam have typically taken the Riverbed training classes and also have at least six months of hands-on experience with Riverbed products. Detailed information on the exam content can be found by reviewing the RCSP-NPM Blueprint.
    Application Performance Management

    The RCSA-APM certificate is granted to individuals who can demonstrate knowledge in the theory and configuration of Riverbed® APM solutions and can conduct demos and proof of concept on a given network. It provides a means of recognizing pre-sales engineers.

    While there are no set requirements prior to taking the exam, candidates who have taken a Riverbed authorized training class, such as the Riverbed APM200 Application Performance Monitoring Essentials course, and have at least three months of hands-on experience with Riverbed APM products, have a significantly higher chance of receiving the certification. More detailed information on the exam content can be found by reviewing the RCSA-APM Blueprint.

    The RCSP-APM certificate is granted to individuals who can demonstrate strong knowledge in the theory, configuration, implementation, maintenance, and troubleshooting with Riverbed APM products and solutions on a complex network environment. It provides a means of recognizing post-sale professional services and/or support-focused individuals.

    While there are no set requirements prior to taking the exam, candidates who have taken a Riverbed authorized training class, such as the Riverbed APM200 Application Performance Monitoring Essentials course, and have at least six months of hands-on experience with Riverbed APM products, have a significantly higher chance of receiving the certification. More detailed information on the exam content can be found by reviewing the RCSP-APM Blueprint.
    Storage Delivery

    The RCSA-SD certificate is granted to individuals who demonstrate entry-level knowledge and experience with the RiOS® product suite, Riverbed® SteelFusion™ (formerly Granite) solutions and can conduct demos and proof of concept on a given network. It provides a means of recognizing pre-sales engineers.

    While there are no set requirements prior to taking the exam, candidates who have taken  the WAN200 Optimization Essentials and EVI200 Edge Virtual Infrastructure courses, in addition to having hands-on experience in performing deployment, troubleshooting, and maintenance of SteelFusion products in small and medium organizations, have a significantly higher chance of receiving the certification. More detailed information on the exam content can be found by reviewing the RCSA-SD Blueprint.

    The RCSP-SD certificate is granted to individuals who demonstrate strong knowledge and experience in the theory, configuration, implementation, maintenance, and troubleshooting with the RiOS® product suite, SteelFusion on a complex network environment. It provides a means of recognizing post-sale professional services and/or support-focused individuals.

    While there are no set requirements prior to taking the exam, candidates who have taken the Riverbed approved training class such as the WAN200 Optimization Essentials and EVI200 Edge Virtual Infrastructure courses in addition to have at least six months of hands-on experience with Riverbed products. More detailed information on the exam content can be found by reviewing the RCSP-SD Blueprint.

    Additional Information

    For additional information about the Riverbed Certification Program, contact us at certification@riverbed.com.

     

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Riverbed delivers the most complete platform for Location-Independent Computing, turning location and distance into a competitive advantage. The Riverbed Application Performance Platform™ allows IT to have the flexibility to host applications and data in the most optimal locations while ensuring applications perform as expected, data is always available when needed, and performance issues are detected and fixed before end users notice. At more than $1 billion in annual revenue, Riverbed has 25,000+ customers, including 97% of both the Fortune 100 and the Forbes Global 100.

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