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Services & Training

Riverbed Professional Services (RPS) helps clients, partners, and resellers worldwide achieve measurable business results through Riverbed solutions. We accomplish this through expert consulting services that accelerate project success, comprehensive training and certification programs, and intellectual capital gained from thousands of service engagements across diverse technologies, industries, and geographies.

Consulting Overview
Services by Solution
Services Catalog
Technical Training
Certification
  • Riverbed’s global consulting organization is composed of professional consultants and certified project managers serving Fortune Global 500, enterprise, and government clients.  We understand how IT decisions impact and transform businesses, so we strive to help our clients translate strategic imperatives into IT innovations that are delivered confidently and efficiently.

    Mission

    Enable clients to achieve optimum performance by offering services that accelerate and maximize value, mitigate risk, and discover opportunities.

    Approach

    To address the needs of our clients, RPS provides end-to-end consulting services that span the five phases of an iterative IT lifecycle: analyze, design, enable, operate, and evolve.

    What sets us apart, however, is our practice to proactively integrate people, products, and processes into every solution. We reach beyond technical requirements to understand business workflows, organizational interactions, end-user expectations, technology interdependencies, and functional gaps or overlaps. We believe the right solution is one that defines the proper interplay between these elements and meets your business and IT goals.

    RPS approaches every project and client with the intent of building collaborative relationships founded on mutual knowledge exchange. We maintain the highest standards for service and quality of people so that we consistently deliver the expertise and results you expect.

     

    Key Benefits

    • Accelerate time to value, adoption, and utilization of Riverbed technologies
    • Understand and apply the full set of Riverbed product features and functionality to your business
    • Mitigate risk by leveraging Riverbed’s proven methodologies, tools, and expertise
    • Validate your strategies, investments, and cross-functional readiness across your IT ecosystem
    • Enjoy peace of mind with a ready-to-run, vendor-validated solution
    • Build the knowledge base of your staff to expand your IT capabilities
    • Rapidly justify your business case and investment in Riverbed solutions

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  • Microsoft Office 365

    For enterprises migrating to Microsoft Office 365, Riverbed Professional Services offers four complementary services to support each phase of deployment – from planning into production and beyond. Accelerate your transition to the cloud by using Riverbed products and proven methodologies to reduce risks and costs associated with Office 365 migrations. Learn More

    WAN Optimization

    Your enterprise relies on a high-performing Wide Area Network (WAN) to run faster and more efficiently. Ensure your Riverbed® Steelhead® estate is designed, deployed, and always maintained according to industry best practices. Further accelerate the speed of your business with a full complement of service solutions from Riverbed Professional Services. Learn More

    Consolidation and Migration

    RPS provides expertise in the areas that are critical to the successful migration and consolidation of branch offices, as well as physical, virtual, and cloud environments. We extend highly-specialized capabilities through services that cover everything from pre-move baselining and dependency mapping to post-move performance monitoring, troubleshooting, and issue resolution. RPS provides you the insight you need to make intelligent IT decisions and avoid common pitfalls associated with consolidation, virtualization, cloud computing, and disaster recovery. Learn More

    Performance Management

    Building, deploying, and maintaining an end-to-end application and network performance management solution with Riverbed® Cascade® and OPNET® products can be complex, even for the most sophisticated IT organizations. Leverage Riverbed Professional Services to manage complexity and to design and execute with excellence. Learn More

    Application Delivery

    Employees expect critical business applications to be fast, secure, and available at all times. Do more than deliver on these expectations – exceed them. Enhance the utilization of your applications while lowering overall costs with our line of professional services for the Riverbed® Stingray™ product family. Learn More


    Unified Communications

    Riverbed Professional Services offers end-to-end services to support the entire Unified Communications (UC) management lifecycle. From deploying a new UC system to better maintaining current operations, our consultants help you improve performance, simplify management, and deliver superior service levels for your voice and video applications. Learn More

     

     

     

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  • RPS offers a robust portfolio of packaged services with fixed scopes and price options. They are organized in four major categories: Advisory Services, Delivery Services, Monitoring and Troubleshooting Services, and Operational Services. We also offer customized packages, which are individually scoped and priced on a time-and-materials basis. Contact us directly for more information.


    Stage

    Service
    Analyze Design Enable Operate Evolve
    Description
    Advisory Services
    Technical Account Manager (TAM)
    X X X X X The TAM Service provides long-term access to a business-savvy adviser who guides the strategic development and evolution of your Riverbed solutions portfolio. Your TAM ensures you extract every benefit from your current Riverbed investment, finds ways to continuously improve operations and processes, and is a dedicated advocate inside your organization and at Riverbed to accelerate progress, improve visibility, and sustain success.
    Application Network Readiness (ANR) X X       The ANR Service simulates the impact of application deployments on existing or planned IT infrastructures. The ANR process allows applications to be evaluated and tested-fixed-retested to meet end-to-end performance objectives, such as response time, before production deployment or migration to consolidated systems.
    Application Performance Testing X X       The Application Performance Testing Service analyzes the performance of applications during load, stress, volume, and scalability testing. The service ensures that applications meet the behavioral requirements of perspective users at the appropriate phase of the application development lifecycle.
    Steelhead Upgrade Readiness
    X
    X


    X
    The Steelhead Upgrade Readiness Service determines the business benefits and optimal path for upgrading to the latest SteelHead technology. This service provides a detailed evaluation of your current state and recommends an upgrade strategy and plan for enabling additional capabilities such as branch converged infrastructure and network performance management.
    Technology Health Check



    X X The Technology Health Check Service delivers comprehensive diagnostics that assess the health and performance of Riverbed infrastructure. The service provides a detailed evaluation of specific issues and overall performance levels and provides actionable recommendations to increase ROI and meet present and future business requirements.
    Migration Planning and Readiness for Office 365 X X The Migration Planning and Readiness Service  uses live application traffic to establish critical performance baselines, predict end-user response times, and forecast capacity and usage requirements for Office 365 deployments, and also incorporates predictions for Riverbed® Steelhead® optimization.
    Data Center Migration Assessment
    X X X

    The Data Center Migration Assessment helps clients mitigate risk and avoid business disruption when relocating data centers. Through application discovery, dependency mapping, risk assessments based on current usage, and optional pre-migration predictive analysis, the service provides a wealth of data on application performance, enabling organizations to craft a comprehensive migration plan based on real data, not outdated architecture diagrams.
    Consolidation Optimization Assessment
    X         The Consolidation Optimization Assessment Service equips you with the data and insight you need to plan for and communicate the business value of server, storage, and application consolidation. The service assesses your business service objectives, provides a high-level baseline of your network and application landscape, identifies opportunities for infrastructure consolidation and optimization improvements, and quantifies business benefits.
    Configuration Audit and Proactive Change Validation


    X X The Configuration Audit and Proactive Change Validation Service ensures all network configuration changes reflect important policies before production implementation so configuration errors that may adversely affect network health can be prevented to improve availability.
    Modeling and Simulation X X       Leveraging RPS’s in-depth knowledge of networking technologies and protocols, optimization techniques, and best practice methodologies, the Modeling and Simulation Service assists clients in analyzing and planning sophisticated network systems and services.
    Delivery Services
    Technical Resident X X X X X The Technical Resident Service provides long-term, dedicated access to an RPS consultant with deep product expertise and extensive implementation experience. A resident consultant works daily with your staff to execute business integration, design, deployment, configuration, maintenance, and management activities.
    Jumpstart X X X X
    Jumpstart Services focus on best practice installation, configuration, and enablement of Riverbed products within your environment. The service provides on-site knowledge transfer workshops and a solution design that aligns with your specific business processes, SLAs, and troubleshooting procedures.
    Mailbox Migration Acceleration for Office 365 X X X X   Delivered through a custom installation of Riverbed technology that integrates into the Microsoft cloud environment, the Mailbox Migration Acceleration Service optimizes network data usage and migration throughput while ensuring your users’ normal network activities aren’t disrupted.
    End-User Performance Optimization for Office 365 X X X X Utilizing the latest Steelhead technology that is expertly installed in your environment, the End-User Performance Optimization Service improves overall response time, reduces bandwidth usage, and enables you to deliver a continuous, superior Office 365 user experience.
    ROI Accelerator
    X X X X
    When moving from an initial deployment to a production-ready solution, RPS provides ROI Accelerator Services focused on architecture verification, production readiness, business alignment, size and capacity guidance, and deployment best practices. The results provide assurance of the performance and scalability of the production solution, integration with business processes, reduction of implementation risk, and accelerated payback.
    Steelhead Upgrade Implementation X X X X The Steelhead Upgrade Implementation Service ensures a smooth transition to the latest Steelhead technology and accelerates adoption of advanced features and functionality with best practice implementation, configuration, and knowledge transfer services.
    Application Performance Management (APM) Jumpstart
    X X X X
    APM Jumpstart Services provide best practice deployment, configuration, and knowledge transfer for the complete suite of Riverbed OPNET Application Performance Management solutions. The service accelerates the time to value, adoption, and utilization of your APM products while ensuring your team is equipped to maintain and scale the solutions autonomously.
    Network Engineering, Operations and Planning (NEOP) Implementation X X X X
    NEOP Implementation Services provide best practice deployment, configuration, and knowledge transfer for Riverbed OPNET NetOne, nCompass, NetMapper, IT and SP Sentinel, and IT and SP Guru Network Planner solutions.
    Branch Infrastructure Consolidation Jumpstart
    X X X X
    For organizations purchasing Riverbed® SteelFusion™, this service ensures your instant recovery, data security, and TCO reduction goals are attained in the quickest, most risk-proof means possible. To ensure a smooth, trouble-free transition, a Riverbed consultant works with you to architect and implement a complete consolidation strategy, which includes best practice deployment, configuration, testing and validation, and knowledge transfer services.
    Monitoring and Troubleshooting Services
    Application Performance Troubleshooting (App911)


    X X When your needs are immediate, App911 is a rapid response troubleshooting service that identifies the root cause of application performance problems using Riverbed’s OPNET and Cascade advanced analytics-based solutions and best practice methodologies.
    Performance Monitoring and Troubleshooting for Office 365 X X Utilizing the powerful Riverbed Performance Management product suite, this service monitors networks, applications, and user experiences – during and after migration to Microsoft Office 365 – providing swift diagnosis of performance issues and recommendations for corrective action.
    Operational Services
    Application Performance Management

    X X X Application Performance Management is a managed service that provides performance monitoring, alerting, trending, analysis, and troubleshooting (including web transactions, dependency maps, and application internals).
    Cloud Performance Management

    X X X Cloud Performance Management Service is a managed service that provides application performance monitoring, alerting, trending, analysis, and troubleshooting in public and hybrid clouds.
    Network Performance Management


    X X X Network Performance Management Service is a managed service that provides network and server performance monitoring, alerting, trending, analysis, and troubleshooting (including diagramming and configuration auditing).

     

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  • RPS offers a comprehensive education curriculum with flexible training delivery options so you can gain knowledge and expertise in Riverbed products and solutions.

    Instruction by Industry Experts

    Riverbed University courses are designed and delivered by Riverbed Certified Solution Instructors (RCSIs) who possess vast, real-world knowledge in deploying Riverbed solutions in both simple and complex environments. RCSIs collaborate with Riverbed’s world-class technical support and engineering teams to ensure that common networking subjects and best practices are addressed in course materials.

    Riverbed Authorized Training Partners (RATP)

    Riverbed partners with training organizations throughout the world to offer Riverbed training courses. Each RATP instructor has completed a rigorous certification process so that every training experience meets Riverbed’s standards for consistency and quality. All RATP-scheduled course offerings are integrated with Riverbed’s training course schedule.

    Riverbed University eLab

    The Riverbed University eLab offers remote access to all Riverbed products in an isolated pod environment that allows students to simulate real-world deployment scenarios. The eLab provides Riverbed University students with hands-on experience and is available exclusively as part of Riverbed’s training course offerings.

    NOTE: Riverbed OPNET product training now requires a Riverbed Support login. Follow the instructions to log in to or register for a support account. To learn more about training options for other Riverbed products, see the information below or view the Riverbed training course schedule.

    Riverbed+Training+Course+Schedule
    Course Schedule

    Access the Riverbed University training schedule and sort by keyword or region to view course descriptions, agendas, fees, and registration details.

    Riverbed+Training+Credits
    Training Credits

    Riverbed University training credits provide an easy and convenient method to purchase high-quality Riverbed training courses that can be redeemed as needs arise. Learn More

    Riverbed+Classroom+Training
    Classroom Training

    Riverbed offers classroom training for customers, partners, and resellers. Each course is led by Riverbed Certified Solution Instructors (RCSIs) and offers in-depth lectures and hands-on installation and configuration experience in the Riverbed University eLab environment. Learn More

    Riverbed+On-Site+Training
    On-Site Dedicated Training

    Riverbed offers instructor-led classroom training for up to 14 students at customer-specified locations. Students receive the same lecture and hands-on lab experience provided in general classroom training. Benefits include minimal travel costs and discussions that are tailored to the customer’s specific network environment and deployment needs. Learn More

    Riverbed+On-Demand+Training
    On-Demand Training

    On-demand training is a paid annual subscription that offers technical product training using recorded video lectures and product implementation and configuration demonstrations. Learn More

    Riverbed+Online+Training
    Online Classroom Training

    Riverbed offers select courses taught online using Adobe® Connect™. These classes are similar to in-person, instructor-led classes. Full courseware including remote access to the Riverbed University eLab environment is included. Learn More

    OPNETWORK

    OPNETWORK is Riverbed’s annual industry conference, focused on advancing the state of application and network performance management.  The event attracts thought leaders in industry, government, and academic communities from all over the world and includes course materials, 550+ hours of sessions, special presentations, and access to online proceedings. Learn More

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  • CERTIFICATION NEWS

    NEWS: To see all the latest technical discussions on Riverbed products and  solutions, and the discussions from the RCSP certified professionals visit the RCSP Members Group on Splash.

    Demonstrate your Riverbed Technology expertise to the world! The Riverbed Certification Program, open to end users, resellers, partners, employees, and consultants, recognizes individuals who demonstrate competency in the theory, configuration, maintenance, and troubleshooting of the Riverbed® product suite. Being Riverbed certified lets individuals and organizations know that when it comes to WAN optimization, network and application performance management, application delivery, storage delivery and application acceleration, you mean business!

    Certification Benefits

    • Establishes your credibility as an expert in Riverbed products and services, visibility solutions, WAN optimization, and application acceleration.
    • Helps improve your career advancement potential.
    • Entitles you to use the Riverbed certification logo on your business card.
    • Enables Riverbed Certified Solutions Professionals (RCSPs) to join Riverbed’s RCSP Members only Splash community group.

    Taking the Exams

    To obtain the Riverbed Certified Solutions Associate (RCSA) and RCSP certifications in Network Performance Management or WAN Optimization tracks, you are required to pass a computerized exam available at any Pearson VUE testing center worldwide. Register here to take your Riverbed certification exam.

    Managing your Certification History

    Candidates are now able to manage their certification history, issue their own certificates, and download the certification logos directly from the Riverbed Certification Portal. For additional information, please refer to the "First Time Login Process for Riverbed Candidates" document.

    Solution
    Riverbed Certified Solutions Associate (RCSA)
    Riverbed Certified Solutions Professional (RCSP)
    WAN Optimization
    The RCSA-W certificate is granted to individuals who demonstrate knowledge and experience in the theory, configuration, maintenance, and troubleshooting of the Riverbed® Optimization System (RiOS®) product suite. It provides a means of recognizing pre-sales engineers.

    While there are no set requirements prior to taking the exam, candidates who have taken the Riverbed® WAN200 Optimization Essentials training classes, and have at least three months of hands-on experience with Riverbed products, have a significantly higher chance of receiving the accreditation. More detailed information on the exam content can be found by reviewing the RCSA-W Blueprint.
    The RCSP-W certificate is granted to individuals who demonstrate strong knowledge and experience in the theory, configuration, maintenance, and troubleshooting of the Riverbed RiOS product suite. It provides a means of recognizing post-sale professional services and/or support-focused individuals.

    While there are no set requirements prior to taking the exam, many candidates who have passed the RCSA-W exam have typically taken the Riverbed training classes and have also had at least six months of hands-on experience with Riverbed products. Detailed information on the exam content can be found by reviewing the RCSP-W Blueprint.
    Network Performance Management The RCSA-NPM certificate is granted to individuals who can demonstrate knowledge in the theory and configuration of Riverbed® Cascade® solutions and can conduct demos and proof of concepts on a given network. It provides a means of recognizing pre-sales engineers.

    While there are no set requirements prior to taking the exam, candidates who have taken the Riverbed Cascade Configuration and Operations training class, and have had at least three months of hands-on experience with Riverbed Cascade products, have a significantly higher chance of receiving the accreditation. More detailed information on the exam content can be found by reviewing the RCSA-NPM Blueprint.
    The RCSP-NPM certificate is granted to individuals who can demonstrate strong knowledge in the theory, configuration, implementation, and troubleshooting of the Riverbed Cascade product solutions on a complex network environment. It provides a means of recognizing post-sale professional services and/or support-focused individuals.

    While there are no set requirements prior to taking the exam, many candidates who have passed the RCSA-NPM exam have typically taken the Riverbed training classes and also have at least six months of hands-on experience with Riverbed products. Detailed information on the exam content can be found by reviewing the RCSP-NPM Blueprint.
    Application Delivery
    The RCSA-AD certificate is granted to individuals who can demonstrate knowledge in the theory and configuration of Riverbed® Stingray™ solutions and can conduct demos and proof of concepts on a given network. It provides a means of recognizing pre-sales engineers.

    While there are no set requirements prior to taking the exam, candidates who have taken the Riverbed University On-Demand Training for the Stingray Product Family and ADC200 Application Delivery Controller (Stingray Traffic Manager, Aptimizer, Application Firewall) classes, and have at least three months of hands-on experience with Riverbed Stingray products, have a significantly higher chance of receiving the accreditation. More detailed information on the exam content can be found by reviewing the RCSA-AD Blueprint.
    The RCSP-AD certificate is granted to individuals who can demonstrate strong knowledge in the theory, configuration, implementation, and troubleshooting of the Riverbed Stingray product solutions on a complex network environment. It provides a means of recognizing post-sale professional services and/or support-focused individuals.

    While there are no set requirements prior to taking the exam, many candidates who have passed the RCSP-AD exam have typically taken the Riverbed training classes and also have at least six months of hands-on experience with Riverbed products. Detailed information on the exam content can be found by reviewing the RCSP-AD Blueprint.
    Application Performance Management The RCSA-APM certificate is granted to individuals who can demonstrate knowledge in the theory and configuration of Riverbed® OPNET® APM solutions and can conduct demos and proof of concept on a given network. It provides a means of recognizing pre-sales engineers.

    While there are no set requirements prior to taking the exam, candidates who have taken a Riverbed authorized training class, such as the Riverbed OPNET APM course, and have at least three months of hands-on experience with Riverbed OPNET APM products, have a significantly higher chance of receiving the certification. More detailed information on the exam content can be found by reviewing the RCSA-APM Blueprint.

    Storage Delivery

    The RCSA-SD certificate is granted to individuals who demonstrate entry-level knowledge and experience with the RiOS® product suite, Riverbed® SteelFusion™, and Riverbed® Whitewater® solutions and can conduct demos and proof of concept on a given network. It provides a means of recognizing pre-sales engineers.

    While there are no set requirements prior to taking the exam, candidates who have taken the Riverbed approved training class such as the WAN200 Optimization Essentials and EVI200 Edge Virtual Infrastructure courses in addition to having hands-on experience in performing deployment, troubleshooting, and maintenance of SteelFusion and Whitewater products in small and medium organizations. More detailed information on the exam content can be found by reviewing the RCSA-SD Blueprint.

    The RCSP-SD certificate is granted to individuals who demonstrate strong knowledge and experience in the theory, configuration, maintenance, and troubleshooting with the RiOS® product suite, SteelFusion, and Whitewater on a complex network environment. It provides a means of recognizing post-sale professional services and/or support-focused individuals.

    While there are no set requirements prior to taking the exam, candidates who have taken the Riverbed approved training class such as the WAN200 Optimization Essentials and EVI200 Edge Virtual Infrastructure courses in addition to have at least six months of hands-on experience with Riverbed products. More detailed information on the exam content can be found by reviewing the RCSP-SD Blueprint.

    Additional Information

    For additional information about the Riverbed Certification Program, contact us at certification@riverbed.com.

     

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Riverbed. WAN optimization for your network: Application acceleration, WAN bandwidth optimization, and IT consolidation. Riverbed is the IT performance company. WAN optimization solutions from Riverbed liberate businesses from common IT constraints by increasing application performance, enabling consolidation, and providing enterprise-wide network and application visibility – all while eliminating the need to increase bandwidth, storage or servers. Thousands of companies trust Riverbed to deliver greater productivity and cost savings by making their IT infrastructure faster, less expensive and more responsive. Riverbed solutions are also available as managed services through select providers.

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