Welcome to Riverbed Customer Support
Customers worldwide depend on Riverbed Support to protect, maximize, and future-proof their investments in Riverbed technologies. Recognized by independent research firms for delivering an outstanding customer service experience, Riverbed Support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive KnowledgeBase and an active user community.
And while other vendors charge for software upgrades and new feature releases, Riverbed Support customers are entitled to them at no additional cost. The fact that Riverbed helps our valued customers ensures you are first to receive performance improvements and powerful new capabilities to meet your evolving business needs.
Riverbed Global Support Welcome Guide
Support
Standard Support
Enhanced Support
Riverbed Support Partners
Support Renewals
Don’t leave your Riverbed investments to chance. Be sure to renew your Riverbed Support contract before it expires to continue to receive:
- Award-winning 24x7x365 technical support via Web, phone, and email
- Software updates and upgrades to new feature releases at no additional cost
- Flexible hardware replacement options expedited by a global logistics network
- Access to Riverbed’s vast, rigorously maintained KnowledgeBase and active user community
For your convenience, multi-year support may be purchased to protect against future price increases. You may also mix support levels as long as all production assets are covered by an active support contract.
Trade Up
Existing customers can benefit from financial incentives through our Trade Up Program. We'll enable your organization to successfully upgrade Riverbed products or migrate to new platforms with the experience and expertise of our renowned support team.