Standard Support
Comprehensive Support Plan Options
Standard plans include technical support, software upgrades, hardware replacement, and access to online resources.
Customers worldwide depend on Riverbed Support to protect, maximize, and future-proof their investments in Riverbed technologies. Recognized by independent research firms for delivering an outstanding customer service experience, Riverbed Support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive KnowledgeBase and an active user community.
And while other vendors charge for software upgrades and new feature releases, Riverbed Support customers are entitled to them at no additional cost. The fact that Riverbed helps our valued customers ensures you are first to receive performance improvements and powerful new capabilities to meet your evolving business needs.
Advanced Support
For Mission-Critical Environments
Take advantage of dedicated Escalation Engineers, priority treatment, expedited escalations, and proactive support management.
Support Partners
Expands Support Coverage and Capabilities
Riverbed Authorized Support Partners is an exclusive program that enables qualified partners to deliver Level 1 and level 2 customer support solutions.
Trade Up
SteelHead Trade Up
Cost-effectively transition to the latest Riverbed SteelHead appliance models.
Trade Up
SteelCentral Trade Up
See the latest trade-up or trade-in programs for Riverbed SteelCentral Products
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