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Perma-Pipe ME?s branch offices employees were unable to access key applications over the WAN. With limited bandwidth capacity, a customized document management system and a data backup consolidation project was prevented.


IN BRIEF

Industry

  • Manufacturing

Challenges

  • Employees based in branch offices unable to access key applications over the WAN resulting in reduced employee productivity
  • Limited bandwidth capacity prevented the implementation of a customized document management system and a centralized data back-up project

Solution

  • Riverbed Steelhead appliances

Benefits

  • 5-7x increase in application performance speeds
  • 4x increase in bandwidth capacity
  • Centralized data backup system implemented
  • Customized document management system implemented
  • ROI in 12 months from bandwidth savings alone.

Perma-Pipe ME

Riverbed Steelhead appliances improve application performance and employee productivity for manufacturing company

Perma-Pipe ME (www.permapipe.ae) is a wholly owned subsidiary of Perma-Pipe Inc. Perma-Pipe ME is an engineering company that specializes in the design and manufacture of insulated piping systems for the District Cooling, Oil and Gas industries. Perma-Pipe ME has 350 employees across the Gulf region and its revenue is $50m.

Challenge: Branch offices employees unable to access key applications over the WAN; limited bandwidth capacity prevented the implementation of a customized document management system and a data backup consolidation project

Perma-Pipe ME had consolidated applications to its data center in Fujairah, United Arab Emirates. However, employees based in three branch offices across the Gulf states, and one in India, were struggling to access data over the wide area network (WAN). “Our employees were unable to access Microsoft Exchange and SQL applications, such as our HR and payroll systems,” explains Vishal Sood, information and technology manager at Perma-Pipe ME.

Perma-Pipe ME also wanted to introduce a customized document management system based on SQL, but with users unable to access existing SQL data, this plan was not viable. The company also wanted to centralize its backup processes. “Backups were being performed locally but only for Microsoft files. This data was being automatically backed up onto a hard drive located within each server. We needed a central repository for all our data, where it could be secure and quickly retrieved if required,” says Sood.

Solution: Riverbed WAN Optimization solution boosts application performance

Perma-Pipe ME initially considered a bandwidth upgrade. On further investigation, their technology partner, and colleagues based at the Perma Pipe US headquarters recommended a WAN optimization solution instead. Perma-Pipe ME decided to test offerings from Riverbed Technology and Juniper. The tests involved installing WAN optimization appliances at the four branch offices. “The test results were conclusive,” says Sood. “Riverbed delivered better results for Exchange and SQL file transfers, and therefore was the obvious choice.”

Benefits: 5-7x improvement in application performance, 4x increase in bandwidth capacity, improved employee productivity, backup processes enhanced and ROI in 12 months

Perma-Pipe ME has deployed Riverbed Steelhead appliances at its data center and branch offices and achieved a 5-7x improvement in file download speeds. “As soon as we installed the Riverbed technology, we saw an immediate improvement in application performance,” says Sood. “A 5MB file that used to take several minutes to download now takes as little as 10 seconds, which has resulted in an increase in employee productivity.” Communications with Perma Pipe Inc. have also been accelerated as Perma Pipe Inc has Steelhead appliances deployed in the US.

A 4x improvement in bandwidth capacity has enabled Perma-Pipe ME to deploy a customised document management system, which is now used by all its employees. “It has improved employee productivity, as staff can now access data and information quickly from a central repository,” says Sood. Perma-Pipe ME also centralized its data backup systems to its data center. “Now all of our data is backed up and secure,” adds Sood.

Return on investment has been swift. “We achieved an ROI in just one year, when compared with the cost of increasing bandwidth in order to achieve the same results,” notes Sood. “Riverbed has transformed our business. Employees at our branch offices can now access the data and applications they need, our data is secure and we have successfully implemented a document management system that is enabling greater collaboration between employees.”

Looking forward

Perma-Pipe ME plans to open an office in Saudi Arabia and will deploy a Riverbed Steelhead appliance at this location in order to accelerate application performance between the new branch office and the company’s data center.

SUMMARY

After consolidating key applications to its data center, Perma-Pipe ME found that employees based at its branch offices were unable to access data over the WAN. Perma-Pipe chose the Riverbed WAN optimization solution following a successful proof of concept. The result is a 5-7x increase in application performance, and a 4x increase in bandwidth capacity.

Perma-Pipe ME has now successfully implemented a customized document management system and data is now backed up, over the WAN, to the data center. Employee productivity has increased and the company realized an ROI in just 12 months.

“Riverbed delivered better results for Exchange and SQL file transfers.”

“A 5MB file that used to take several minutes to download now takes as little as 10 seconds.”

“We achieved an ROI in just one year, when compared with the cost of increasing bandwidth in order to achieve the same results.”

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