The Princess Alexandra Hospital NHS Trust

UK-based NHS Trust improves clinicians productivity and is projected to save £2.5 to £3 million in IT costs over a 5-year period with Aternity from Riverbed


  • Requirement to understand and improve clinicians’ digital experiences
  • Isolating end-user issues and identifying root causes
  • Maintaining high levels of patient care
  • Optimizing budgets


  • Understanding and improving clinician experience and efficient patient pathways
  • 99% reduction in SLA breaches on service desk tickets
  • Automated problem resolution
  • Optimized IT spend, saving approximately £3 million over a 5-year period


The Princess Alexandra Hospital NHS Trust (PAHT) serves a local population of around 350,000 people across West Essex and East Hertfordshire. The hospital provides a full range of general acute, outpatient and diagnostic services. The ICT team is responsible for over 4000 staff, including doctors, clinicians, community nurses and many other healthcare professionals.

The hospital required a Digital Experience solution that would help the ICT team increase visibility into the end-user experience on any application or device to improve the digital experience for clinicians.

By implementing Riverbed’s Aternity solution, The Princess Alexandra Hospital has boosted productivity by mitigating downtime for clinical staff whilst maintaining a high level of patient care and saving costs.



Digital Experience

“Over a 5-year period we will save around £2.5 million to £3 million in terms of total IT costs. This is fantastic as the funds can be spent on other vital improvements for patient care.”

Jeffrey Wood, Deputy Director of ICT

The Princess Alexandra Hospital NHS Trust

Jeffrey Wood, Deputy Director at PAH
Princess Alexandra NHS logo with Blue and black letters

United Kingdom


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