- Customer Stories
- How to Buy
SAN FRANCISCO—August 06, 2013— Riverbed Technology (NASDAQ: RVBD), the application performance company, today announced the results of one of the most extensive surveys to date on website performance and mobile shopping. According to the Riverbed® sponsored Harris Poll, once online, shoppers consult three websites on average before making a purchase and poor website performance causes the shopper to go to a competitor.
A majority of U.S. adults (68 percent) expect to shop online for gifts this upcoming holiday season. Over 40 percent of U.S. adults who shop online evaluate their purchase with a local retailer before buying online, a practice known as showrooming. The survey results highlight the importance of creating a positive online shopping experience for shoppers who visit stores to try out the product then make the purchase online.
Today, an increasing number of shoppers are using mobile phones and tablets to make purchases. The survey found that:
Further emphasizing the importance of a positive shopping experience, nearly three quarters (70 percent) of online shoppers would buy from a store if they had a previous positive experience even if they knew they could get the item cheaper elsewhere.
"We've just completed one of the most extensive surveys to date on website performance and online shopping behavior and how consumer decisions are influenced by factors other than price," said Jeff Pancottine, senior vice president and general manager of the application delivery business unit at Riverbed. "The results are very clear - maintaining fast website performance is increasingly important. In fact, 70 percent of consumers said they would buy from a retailer they have had a previous positive shopping experience with knowing they could get the item cheaper elsewhere."
In order to avoid losing customers once they visit a website, Riverbed recommends making sure a website is high performance and scalable to take peak loads over the holiday season. In addition to spending time optimizing prices and shipping, ecommerce sites need to optimize their websites so shoppers do not leave because the site cannot deliver pages fast enough. It is important to measure performance and improve both website speed and performance of integration with the back office systems.
This survey was conducted from June 25 to 27, 2013 online in the United States among 2,074 adults ages 18 and older by Harris Interactive on behalf of Riverbed. For complete survey methodology, including weighting variables, please contact Lori Bertelli, PR manager at Riverbed Technology.
For additional information on Riverbed web content optimization, please visit http://www.riverbed.com/products-solutions/products/application-delivery-stingray/Stingray-Aptimizer.html
More than 22,000 organizations worldwide depend on Riverbed to understand, optimize and consolidate their IT infrastructure, through solutions that overcome performance issues caused by distance, distributed computing, and ever increasing amounts of data. As IT organizations embark on strategic initiatives to virtualize, consolidate and migrate workloads into cloud environments, users are moved farther from their data. Slow applications, slow file transfers and inefficient websites can negatively impact the performance and success of these initiatives. Riverbed transforms IT performance by providing solutions spanning WAN optimization, storage delivery, application-aware network performance management, application performance management, application delivery controllers, web content optimization (WCO), and cloud data protection. By providing the broadest portfolio of performance solutions that deliver anywhere, any-application optimization, Riverbed enables organizations to increase productivity and efficiency, while enhancing business resilience and controlling costs.
Connect with Riverbed
Riverbed®, The Digital Performance Company™, biedt organisaties de mogelijkheid digital performance te maximaliseren binnen elk onderdeel van hun bedrijf, en stelt ze in staat mogelijkheden vanuit een nieuw perspectief te bekijken. Het omvattende en geïntegreerde Digital Performance Platform™ combineert Digital Experience-, Cloud Networking- en Cloud Edge-oplossingen die samen een moderne IT-architectuur bieden voor de digitale onderneming. Het platform levert nieuwe mogelijkheden voor operationele flexibiliteit en versnelt de business performance en -resultaten. Riverbed heeft jaarlijks meer dan 1 miljard dollar aan inkomsten en werkt voor meer dan 30.000 klanten, waarvan 98 procent deel uitmaakt van de Fortune 100 en honderd procent van de Forbes Global 100. Kijk voor meer informatie op riverbed.com.
Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology, Inc. All other trademarks used herein belong to their respective owners.