Solution Overview
With Riverbed SteelCentral, ServiceNow users get bi-directional, closed-loop incident and event management capabilities that enable IT to proactively identify issues and speed up resolution time. SteelCentral provides real-time notification of end user experience, application component and network performance issues to ServiceNow, and ServiceNow users can immediately drill down to investigate issues across the digital experience – from the end user device, to the application component, to the network environment.
The Riverbed products below have been verified as "now certified" by ServiceNow.
Riverbed Products: SteelCentral Aternity, SteelCentral AppInternals, SteelCentral AppResponse
ServiceNow
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. The ServiceNow Platform provides a suite of applications for IT Service Management, IT Operations Management, and IT Business management, built on a proprietary platform that automates workflow and provides integration between related business processes. Organizations deploy ServiceNow to create a single system of record for enterprise IT, lower operational costs and enhance efficiency.
See more at www.servicenow.com.
Featured Resources
Blog Post
Benchmarking Desktop Support Cost Per Ticket – How Aternity Helps You Improve
Blog Post
Unifying Application Performance Monitoring for Service Desk and DevOps Teams
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