DEX Should Eliminate Disruption
Small interruptions compound at scale, slow apps, unstable devices, intermittent logins. Riverbed moves organizations beyond reactive DEX to Zero Disruption, preventing issues before employees ever notice.
Disruption doesn’t start with outages. It builds through subtle degradation that breaks focus and erodes productivity before tickets exist. These daily frustrations have been normalized. They shouldn’t be. DEX is no longer about faster response; it’s about eliminating disruption.
ON-DEMAND WEBCAST
A new standard for uninterrupted digital workThe Era of Zero Disruption Starts Now
Disruption Hurts Your Business
Zero Disruption changes the equation.
When disruption becomes routine, the impact spreads fast:
• Employees lose focus
• Tickets increase
• IT stays reactive
Over time, disruption creates drag, slowing execution and pulling IT away from higher‑value work. Zero Disruption keeps employees productive and frees IT to focus on what matters most.
Why DEX Still Feels Hard
The Adequacy Gap
Despite years of investment, complexity keeps growing.
Most DEX approaches weren’t built to prevent disruption:
• Fragmented data
• Inferred experience
• Reactive by design
The issue isn’t access to data, it’s whether DEX is built to prevent disruption at scale.
Time to Move from Reactive DEX to Zero Disruption
Most DEX platforms optimize response. Zero Disruption eliminates the need for it. Go from reacting after disruption to preventing disruption before it occurs and from fragmented tools to unified, intelligent platforms. Zero Disruption is not a future vision. It is a reality today.
The Riverbed Approach
A Fundamentally Different Approach to DEX
Riverbed takes a prevention‑first approach to DEX, stopping disruption before it impacts employees, not reacting after.
At the core is Aternity and an intelligence layer for autonomous operations:
• Full‑fidelity telemetry across endpoint, application, and network
• Continuous evaluation of what changed and how it was experienced
• No blind spots from single‑domain or inferred data
A unified platform built to deliver Zero Disruption.
Eliminate Guesswork from IT Troubleshooting
With Aternity Replay, IT sees exactly what users experienced, not just that an issue occurred, but how it impacted productivity in real time. Unified in the Riverbed Data Store, telemetry and experience insight provide the context for accurate correlation and precise action, enabling prevention‑first execution at scale.
AI for Autonomous IT
Aternity applies the Riverbed intelligence layer for autonomous operations, enabling IT to operate autonomously, with confidence. It continuously observes what’s happening across the digital environment, prioritizes what matters most, and applies the right response within IT‑defined guardrails, so action is timely, governed, and trusted.
Automate At Your Pace
Aternity turns data into action through a governed, progressive approach—so teams can move from insight to prevention with confidence.
• Understand & prioritize what’s happening and where impact is
• Apply the right response—guided or automated—within guardrails
• Learn over time as outcomes improve and confidence grows
Zero Disruption IT Operations Are Here
See how autonomous AI prevents disruption before it hits users.
Full Visibility at Scale
Zero Disruption requires shared context—not isolated insight.
As insights move across teams, context is preserved, actions stay aligned, and issues are resolved faster—without disruption or handoff friction.
The Foundation for Zero Disruption IT Ops
Why full fidelity visibility is essential to preventing IT disruption
Powered by Agentic AI
Aternity uses agentic AI to make intelligence actionable for every role. The system adapts how it explains, prioritizes, and acts based on who is interacting with it.
• Clear explanations, not black-box answers
• Prioritized insights that focus attention
• Confidence to automate without losing control
The result: faster resolution, fewer disruptions, and less manual effort.
Riverbed Agentic AI
Governed agents and skills to autonomously investigate and remediate issues, driving disruptions to zero
Zero Disruption Is the Goal – Not Zero Tickets
Reducing ticket volume does not eliminate disruption. It simply moves the burden. The objective is not fewer tickets. It is fewer disruptions.
Prevent Issues Before Employees are Impacted
Resolve Problems Automatically Where Appropriate
Assist IT Teams When Human Judgment is Required
