Improved services to users while expanding market area
legal law customer story


  • Improve user experience
  • Expand service delivery area


  • Higher performance, higher quality services
  • Service area extended beyond existing limits

Overview Legal Services, a division of mindSHIFT Technologies (, provides managed IT services, primarily to the legal and professional services industries in the eastern United States. The company’s comprehensive services include management and support of locally-installed desktop and laptop applications along with hosting of critical servers at co-location facilities in New York and Virginia.’s clients use a wide range of client-server applications including Microsoft Outlook and Office, custom legal applications and popular document management products such as iManage from Interwoven and Hummingbird DM.

The company must deliver consistently high service quality levels to attorneys and paralegal users who require access to their servers 24/7 — even in the event of a network failure. IT and business managers have to be confident that their users will have high-quality application performance no matter what happens.



With Riverbed’s Steelhead appliances deployed, we found that large PDF documents that used to take almost 30 seconds for a user to open now open in about four seconds. We also found that we’ve cut our WAN traffic to client sites by about half, and in some cases more.

Sam Collier

aspire large

United States



Professional Services


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