OneMain Financial has been a trusted provider of personal loans for more than 100 years. Offering fixed rates and fixed payments, the company helps its customers take care of the range of expenses that life can bring—from debt consolidation to vacations to medical costs. OneMain’s 10,000 team members provide personalized service in nearly 1,600 locations in 44 states.
OneMain Financial aims to make an offer just 20 seconds after a customer applies online. Slow credit checking or electronic signatures, for instance, can’t be tolerated. “If a page doesn’t load or the progress bar stalls, the customer might give up and try another lender,” says Richard Hurst, supervisor of network services for OneMain Financial.
The combination of AppResponse and Packet Analyzer Plus makes it easy to find the precise set of packets I need to see if a performance problem starts with the network or the application.
Richard Hurst, Supervisor of Network Services
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