For the Third Time in A Row, Riverbed Named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
Learn how Riverbed is helping organizations deliver proactive, intelligent digital experiences.
- By Colleen Marinelli
- 10-Jun-2026
We believe this recognition reflects the continued strength of our Ability to Execute and Completeness of Vision, reinforcing Riverbed’s commitment to helping organizations deliver seamless, high-performing digital experiences at scale.
Just as importantly, we see this as a validation of our strategy: delivering a unified, AI-powered platform that brings together endpoint, application, and network visibility to enable truly intelligent digital experience management, and move enterprises closer to zero-disruption IT Operations.
Why DEX Matters More Than Ever
Digital employee experience is no longer a nice-to-have—it’s mission critical.
Today’s employees expect fast, reliable, seamless interactions with every application and device they use. When performance breaks down, productivity drops, employee frustration rises, and IT teams are forced into reactive firefighting.
At the same time, IT leaders are under increasing pressure to:
- Deliver proactive, scalable support
- Personalize employee experiences
- Deploy AI backed with high-quality telemetry
- Maximize the value of digital and infrastructure investments
DEX sits at the center of these priorities. And as organizations move toward AI-driven and autonomous operations, the goal is no longer just visibility, it’s eliminating disruptions before they impact employees.
Built for Modern DEX
Riverbed continues to differentiate by delivering enterprise-scale DEX through a unified platform approach.
Unlike point solutions, Riverbed Aternity brings together:
- Device, application, and network visibility through a single agent
- Deep integrations across ITSM, endpoint management, and observability ecosystems
- Extensibility through OpenTelemetry-based data and automation frameworks
- Built-in remediation and no-code workflows for faster resolution
This platform approach enables customers to move beyond fragmented monitoring and towards end-to-end, actionable insights that prevent issues before they escalate, helping organizations operate with minimal disruption.
Innovation That Drives Real Impact
Over the past year, Riverbed has continued to push the boundaries of what’s possible in DEX.
Key innovations include:
- Agentic AI advancements that enable persona-aware insights, investigations, and governed actions
- Aternity Replay, delivering privacy-first session insights for faster root cause analysis
- Expanded AI-driven automation, helping IT teams move from detection to resolution faster
- Smart OTel, enabling broader telemetry ingestion and AI-ready data pipelines
- Continued expansion across mobile, unified communications, and endpoint ecosystems
Together, these innovations reflect a clear focus: helping IT teams shift from reactive troubleshooting to proactive, and increasingly autonomous, operations, with the ultimate goal of preventing disruption altogether.
DEX for the AI Era
As enterprises adopt generative AI and agentic AI, digital experience data becomes foundational.
AI systems are only as effective as the data they rely on. Without accurate, contextual insight into real user experiences, automation falls short.
Riverbed’s approach ensures organizations have:
- Full-fidelity, real-time telemetry
- Context across users, devices, apps, and networks
- AI-driven insights embedded directly into workflows
This is what enables self-healing systems, predictive optimization, and intelligent service delivery – reducing incidents, accelerating resolution, and driving toward a zero-disruption digital workplace.
Looking Ahead: From Insight to Action at Scale
In our view, being named as a Leader for the third consecutive year is an important milestone, but it’s not the finish line.
We believe the future of DEX is about:
- Closing the gap between insight and action
- Embedding AI into every stage of the experience lifecycle
- Delivering autonomous, zero-disruption IT environments
Riverbed is committed to continuing to innovate, invest, and lead, helping organizations deliver exceptional, interruption-free digital experiences for every employee, everywhere.
Learn More
Want to see how leading organizations are turning DEX insights into action?
Register for our 360° Digital Experience webinar to hear perspectives from industry analysts, Riverbed leaders, and customers— and learn how to detect issues earlier, act faster, and deliver zero disruption at scale.
Source: Gartner Report, Magic Quadrant for Digital Employee Experience Management Tools, By Dan Wilson, Stuart Downes, etc., June 2026.
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