Posts from Colleen Marinelli
17-Jun-2026 • by Colleen Marinelli
Riverbed Recognized in the 2026 Gartner® Critical Capabilities for Digital Employee Experience Management Tools
In the 2026 Gartner® Critical Capabilities for Digital Employee Experience Management Tools report, Riverbed was ranked #2 across every category, including IT support, endpoint operations,...
10-Jun-2026 • by Colleen Marinelli
For the Third Time in A Row, Riverbed Named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
We believe this recognition reflects the continued strength of our Ability to Execute and Completeness of Vision, reinforcing Riverbed’s commitment to helping organizations deliver seamless, high-performing...
10-Apr-2026 • by Colleen Marinelli
Stop Guessing, Start Seeing: How Aternity Replay Closes the DEX Gap
Most Digital Employee Experience (DEX) platforms can tell IT teams when something breaks. Until now, none could show what actually happened. When employees call the service desk saying “it just didn’t work,”...
11-Mar-2026 • by Colleen Marinelli
Smarter Device Refresh: Balancing Costs and Employee Productivity
Deciding when and how to refresh employee devices has always been a balancing act for IT teams. But today, that balance is getting harder. Rising...
12-Feb-2026 • by Colleen Marinelli
What On-Prem Tools Miss About the Modern Work Experience
On-premises environments have a reassuring quality. They’re familiar. They’re owned. They feel controlled. Dashboards light up green, systems are available, and service levels appear intact....
23-Oct-2025 • by Colleen Marinelli
Lower Service Desk Costs with Agentic AI-Powered Self-Service
In today’s hybrid workplaces, employees expect seamless digital experiences, yet IT service desks are buckling under rising ticket volumes and mounting costs. Gartner notes that...
16-Oct-2025 • by Colleen Marinelli
See the Whole Picture: How Aternity 360° Transforms Digital Experience
Employees rely on a complex mix of devices, apps, networks, and collaboration tools to stay productive. From laptops and VDI sessions to rugged handhelds and...
11-Aug-2025 • by Colleen Marinelli
Riverbed Recognized in 2025 Gartner® Critical Capabilities for DEX Tools
In a market where vendor claims are everywhere, in our view, the 2025 Gartner Critical Capabilities for Digital Employee Experience Tools tells a different story,...
18-Jul-2025 • by Colleen Marinelli
Why IT Needs More Than Traditional Monitoring
When an employee contacts the service desk with an issue, “My app froze,” “The page wouldn’t load,” “Everything just stopped working”, the support team’s first...