Resource Library
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Legal
Aternity Service Level Agreement
7/20/22
This Service Level Agreement (“SLA”) is subject to the terms of the applicable written or electronic agreement for the provision of Aternity Cloud Services between Riverbed Technology LLC (or if Customer is purchasing directly from an affiliate of Riverbed Technology LLC, the affiliate identified on the applicable order) (“Riverbed”) and the entity or company that is the authorized purchaser or user of the Aternity Cloud Services (“Customer”).
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Reduce Costs and Improve Service with Aternity and ServiceNow
Video
Reduce Costs and Improve Service with Aternity and ServiceNow
7/19/22
Aternity's integration with ServiceNow speeds up incident notification and resolution times.
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Improve Service Desk KPIs with Aternity Automated Remediation
Video
Improve Service Desk KPIs with Aternity Automated Remediation
7/19/22
Aternity's automated remediation reduces Service Desk ticket volume and improves MTTR and First Contact/Level Resolution rates.
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Deliver Better Service Through XLAs Powered by Aternity
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Deliver Better Service Through XLAs Powered by Aternity
7/19/22
When it comes to conveying how well IT supports digital transformation, metrics based on infrastructure availability or network latency are meaningless. Aternity enables you to deliver better service with Experience Level Agreements (XLAs) based users’ actual experience.
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Validate the Impact of IT change 2020
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Validate the Impact of IT change 2020
7/19/22
Compare end-user experience before and after a change to devices, applications, or infrastructure to ensure user experience is as good or better than before the change.
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User Journey Intelligence Synthetic Use Case
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User Journey Intelligence Synthetic Use Case
7/19/22
Find and fix problems before your customers do by running synthetic monitoring tests on any kind of web application to detect issues with site availability, browser response time, page load time, and JavaScript errors.
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Aternity Digital Experience Index (DXI)
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Aternity Digital Experience Index (DXI)
7/19/22
Aternity Digital Experience Index enables IT to identify digital experience hotspots and take action to improve them, while benchmarking digital experience against the market as part of a continuous service improvement process.
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Aternity User Journey Intelligence
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Aternity User Journey Intelligence
7/19/22
Aternity User Journey Intelligence (UJI) provides digital experience insights into the paths your customers take on your website, the impact of page performance on business outcomes, and proactive identification of issues 7x24.
Analyst Report
The Shift to Unified Observability: Reasons, Requirements, and Returns
7/15/22
The Shift to Unified Observability: Reasons, Requirements, and Returns
video
Alluvio IQ: Turning Data into Actionable Insights
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Alluvio IQ: Turning Data into Actionable Insights
7/13/22
Alluvio IQ: Turning Data into Actionable Insights