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Resource Library

Find documents, videos and webinars here to enrich your discovery of our solutions. To find the resource you're interested filter by resource type, product, solution or a key word search.

eBook

The New NPM Requirements for Work from Anywhere

9/29/20
Riverbed’s Buyer’s Guide for Unified Network Performance Management offers guidance on selecting an NPM solution to support hybrid cloud and surge in remote work: how to assess different tools, 10 questions to ask, tips to improve network resiliency and security for remote workers.

Legal

Alluvio IQ SLA

7/20/22
This Service Level Agreement is subject to the terms of the applicable written or electronic agreement for the provision of Alluvio IQ Cloud Services between Riverbed Technology LLC and the entity or company that is the authorized purchaser or user of the Alluvio IQ Cloud Services.

Legal

eCDN Accelerator SLA

7/20/22
This Service Level Agreement (“SLA”) is subject to the terms of the applicable written or electronic agreement for the provision of eCDN Accelerator between Riverbed Technology LLC (or if Customer is purchasing directly from an affiliate of Riverbed Technology LLC, the affiliate identified on the applicable order) (“Riverbed”) and the entity or company that is the authorized purchaser or user of the eCDN Accelerator (“Customer”).

Legal

Aternity Service Level Agreement

7/20/22
This Service Level Agreement (“SLA”) is subject to the terms of the applicable written or electronic agreement for the provision of Aternity Cloud Services between Riverbed Technology LLC (or if Customer is purchasing directly from an affiliate of Riverbed Technology LLC, the affiliate identified on the applicable order) (“Riverbed”) and the entity or company that is the authorized purchaser or user of the Aternity Cloud Services (“Customer”).
video
Reduce Costs and Improve Service with Aternity and ServiceNow

Video

Reduce Costs and Improve Service with Aternity and ServiceNow

7/19/22
Aternity's integration with ServiceNow speeds up incident notification and resolution times.
video
Improve Service Desk KPIs with Aternity Automated Remediation

Video

Improve Service Desk KPIs with Aternity Automated Remediation

7/19/22
Aternity's automated remediation reduces Service Desk ticket volume and improves MTTR and First Contact/Level Resolution rates.
video
Deliver Better Service Through XLAs Powered by Aternity

Video

Deliver Better Service Through XLAs Powered by Aternity

7/19/22
When it comes to conveying how well IT supports digital transformation, metrics based on infrastructure availability or network latency are meaningless. Aternity enables you to deliver better service with Experience Level Agreements (XLAs) based users’ actual experience.
video
Validate the Impact of IT change 2020

Video

Validate the Impact of IT change 2020

7/19/22
Compare end-user experience before and after a change to devices, applications, or infrastructure to ensure user experience is as good or better than before the change.
video
User Journey Intelligence Synthetic Use Case

Video

User Journey Intelligence Synthetic Use Case

7/19/22
Find and fix problems before your customers do by running synthetic monitoring tests on any kind of web application to detect issues with site availability, browser response time, page load time, and JavaScript errors.
video
Aternity Digital Experience Index (DXI)

Video

Aternity Digital Experience Index (DXI)

7/19/22
Aternity Digital Experience Index enables IT to identify digital experience hotspots and take action to improve them, while benchmarking digital experience against the market as part of a continuous service improvement process.