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Support Overview

Protect and Maximize Your Investments
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Riverbed Global Support User Guide

Riverbed Technology offers world-class support to help customers fully leverage the value of their Riverbed investment. 

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OVERVIEW

Welcome to Riverbed Customer Support

Customers worldwide depend on Riverbed Support to protect, maximize, and future-proof their investments in Riverbed technologies. Recognized by independent research firms for delivering an outstanding customer service experience, Riverbed Support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive KnowledgeBase and an active user community. And while other vendors charge for software upgrades and new feature releases, Riverbed Support customers are entitled to them at no additional cost. The fact that Riverbed helps our valued customers ensures you are first to receive performance improvements and powerful new capabilities to meet your evolving business needs.
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Support

Standard Support

Standard plans include technical support, software upgrades, hardware replacement, and access to online resources.

Enhanced Support

Experience enhanced customer proficiency and expedited issue resolution with personalized priority support and services delivered by Riverbed experts. Riverbed offers a range of Enhanced Support solutions that wrap around Riverbed’s Standard SteelSupport to maximize visibility and performance.

Riverbed Support Partners

Riverbed Authorized Support Partners is an exclusive program that enables qualified partners to deliver Level 1 and level 2 customer support solutions.

Support Renewals

Don’t leave your Riverbed investments to chance. Be sure to renew your Riverbed Support contract before it expires to continue to receive: Award-winning 24x7x365 technical support via Web, phone, and email Software updates and upgrades to new feature releases at no additional cost Flexible hardware replacement options expedited by a global logistics network Access to Riverbed’s vast, rigorously maintained KnowledgeBase and active user community For your convenience, multi-year support may be purchased to protect against future price increases. You may also mix support levels as long as all production assets are covered by an active support contract.
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Community

Engage with your peers across the industry

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Training

Riverbed offers a performance engineering certification program (RCPE), advanced technical training courses, and an industry-leading hands-on eLab environment that enables your career and expertise with digital performance management solutions.

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Trade

Trade Up

Existing customers can benefit from financial incentives through our Trade Up Program. We'll enable your organization to successfully upgrade Riverbed products or migrate to new platforms with the experience and expertise of our renowned support team.

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Reach the full potential of your digital investments with Riverbed