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Existing customers can benefit from financial incentives through our Trade Up Program. We'll enable your organization to successfully upgrade Riverbed products or migrate to new platforms with the experience and expertise of our renowned support team. Our products are available in a variety of form factors to provide choice and flexibility for nearly any deployment configuration.

The Riverbed Trade Up Program provides credit for trade ups. For each appliance you refresh under the terms of the program, we will offer significant financial credit1 toward the purchase of a replacement appliance. And through our partnership with M-Cubed, you can recycle your older appliances at no cost.

Keep your SteelHead appliance deployment up-to-date with advanced products:

Find out how the latest  AppResponse can improve your infrastructure with the latest functionality:

  • 30-40% increase in performance for faster network and app troubleshooting
  • 25%-50% higher storage capacity
  • Up to 1.92PB of packet storage
  • New 100GbE NIC card for connectivity in bigger data centers

Trade up to the latest NetProfiler and Flow Gateway for significantly increased power and scale:


  • 50% increase in scale with support up to 30M deduplicated flows per minute (FPM)
  • 30% increase in reporting performance
  • Seamless growth path by simply adding FPM licenses and Expansion modules. No need to replace hardware or licenses.

Flow Gateway

  • 50% increase in scale with support for up to 6M deduplicated FPM
  • Double the random-access memory (RAM)
  • Optional dual 10GbE Fiber NIC helpful for processing higher incoming flow rates

Trade up your existing OPNET NEOP software and get up to 100% Loyalty Credit for new Riverbed NPCM products:

Old “NEOP” Products New “ITIM” Products and Enhancements
OPNET VNE Server for Service Providers
OPNET VNE Server SNMP Adapter Pack
NetIM –NetIM enhances VNE Server’s core capabilities with additional features that were previously available in NetSensor. Trade up participants gain a new modern, mobile-friendly user interface, synthetic testing capabilities and a new operator home page and search manager.
OPNET IT NetMapper 1K
OPNET IT NetMapper 5k
OPNET SP Sentinel 
OPNET IT Sentinel
NETONE Bundle for Enterprises
NetAuditor –Integration with Portal. Streamlined Web UI for troubleshooting workflows, on-demand diagramming, easier sharing of diagrams via HTML and Visio, SteelHead diagramming, and topology-driven configuration management and auditing.
OPNET IT Guru Network Planner 
OPNET SP Guru Network Planner 
OPNET SP Guru Transport Planner 
Predictor for NETONE
NetPlanner – Optimized for planning use cases, provides holistic information and visualization about Layer 2/3 VPN configuration and topology, integration with NetProfiler for flow-based capacity planning and routing analysis.

Upgrade to NetIM, Riverbed’s new holistic solution for discovering, modeling, monitoring and troubleshooting your infrastructure. It enables companies to capture infrastructure topology, detect performance and configuration issues, map application network paths, diagram your network, and troubleshoot infrastructure problems. 

For NetCollector Customers:

  • New modern, mobile-friendly user interface
  • New operator home page and search manager
  • Synthetic testing capabilities
  • Windows Management Instrumentation (WMI) monitoring
  • New events collection and persistence

NetSensor Customers Gain:

  • Modern, mobile-friendly user interface
  • New operator home page and search manager
  • Scheduled discovery and collection
  • Device CLI collection for configuration change detection & archiving
  • Inventory and configuration reports
  • New events collection and persistence

How to Recycle Your Trade Up Gear

Customers/Partners must log in to the Support Portal and go to the Trade Up page in order to certify that the products have been recycled/retired in accordance with local environmental standards and will no longer be used in a production environment. They also need to certify that the products have been traded up for new Riverbed products under the terms of the Trade Up Program.

Riverbed will provide credit for the unused maintenance support for the retired or recycled product(s). Failure to meet the terms and conditions of the Trade Up Program may result in the loss of discounts/credits on product purchased through it.

Customers and partners have two options for letting Riverbed know that their Trade Up gear has been removed:

  • Certificate of retirement: To certify, through the Trade Up page on the support portal, the self-destruction of the traded up units in accordance with local environmental standards.
  • Certificate of recycling: To certify, through the Trade Up page on the support portal, recycling traded up units through M-Cubed, the Riverbed’s preferred recycling partner.

All questions related to the destruction of Trade Up units, including support credit memos, should be sent to

See our Terms and Conditions

Credit amount varies based on the appliance you are recycling and the new appliance you purchase to replace such older appliances. Credit amount may also vary based on any special pricing or other promotional offers made available on the sale of the new replacement appliance. Please contact your Riverbed authorized partner for more information.