SAN FRANCISCO – November 17, 2022 – A new report from Enterprise Management Associates (EMA), the EMA Radar™ for Digital Employee Experience Management, appointed Riverbed with the highest ranking as a “Value Leader” and also recognized the Alluvio Aternity Digital Experience Management (DEM) solution with a special award, Best Application Experience Visibility. According to EMA, Alluvio Aternity from Riverbed is more extensive than any comparable digital experience management solution on today’s market. Alluvio Aternity is part of the Alluvio Unified Observability portfolio from Riverbed.
LinkedIn: Alluvio Aternity from Riverbed receives highest ranking as Value Leader, in Enterprise Management Associates Radar™ report for Digital Employee Experience Management: https://rvbd.ly/3hI6TaJ
The report validates Riverbed’s focus on delivering exceptional digital experiences to customers and employees, as well as providing extensive and granular data on application experience visibility. Based on industry benchmarks and fine-tuned to a company’s individual business requirements, Alluvio Aternity helps Service Desk teams proactively identify digital experience issues before they become widespread, prioritize actions based on their impact on the business, and speed Mean-Time-to-Response (MTTR). By automating routine processes Riverbed and the Alluvio portfolio has enabled IT teams to “shift left,” empowering all IT staff to fix issues faster, enabling senior leaders focus on what matters most to the business.
“As businesses have shifted to the cloud and employees can work from anywhere, Digital Experience Management and Unified Observability have become priorities for companies. Organizations are focused on delivering a great employee and customer digital experience, which are intrinsically linked,” said Richard Tworek, CTO, Riverbed Technology. “Riverbed delivers a differentiated Unified Observability offering – the unique combination of cross-domain visibility tools that provide a 360-degree view across the enterprise – end user experience, applications and networks–, with the ability to contextualize all the data. This in turn provides organizations with unified, actionable insights that benefit the business and deliver on the user’s digital experience – for both employees and customers.”
“The acceleration of workforce productivity and effectiveness is contingent on the ability to rapidly analyze complex sets of data on network, application, and device performance in order to achieve granular and actionable insights for improving employee IT experiences,” said Steve Brasen, Research Director at Enterprise Management Associates. “In evaluating the DEX market, we identified standout functionality for bringing visibility to system and software performance with the Alluvio Aternity DEM solution, particularly with the platform’s unique and industry-leading application monitoring capabilities.”
Alluvio Aternity Digital Experience Management (DEM) Solution
Alluvio Aternity DEM combines IT service benchmarking, End User Experience Monitoring (EUEM), Application Performance Monitoring (APM) and Device Performance Monitoring (DPM) to drive visibility into the entire end-user experience across any application, device, or network. With interactive dashboards, IT can spot anomalies and determine if the problem is unique to that incident or if it has the potential to flare up and bog down service across the enterprise.
Automated Remediation helps teams determine the source of the problem on any client device, network, or application and then drill down to determine how to resolve the issue, enabling service desks to improve first-level resolution rates and speed MTTR. Alluvio Aternity End User Experience Management Insights helps IT teams proactively detect user-impacting issues before they become widespread, and prioritize based on productivity impact, thereby improving customer satisfaction.
Additionally, Riverbed’s Alluvio portfolio also includes Alluvio NPM solutions and Alluvio IQ, a new cloud-native, SaaS-delivered Unified Observability service that empowers IT with actionable insights and intelligent automation to fix problems faster and improve digital service quality. Alluvio IQ leverages full-fidelity network performance and end-user experience data across every transaction in the digital enterprise and applies AI and machine learning to contextually correlate data streams and alerts to identify the most business-impacting events. Alluvio IQ is the first service built on the new Alluvio Unified Observability platform, a secure, highly available and scalable SaaS platform for cloud-native observability services.
You can learn more by viewing the on-demand webinar: More Tickets, More Problems: Maximize Your Service Desk’s Efficiency or read the blog: EMA Names Aternity a Value Leader In Digital Employee Experience.
Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every interaction, so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed offers two industry-leading portfolios: Alluvio by Riverbed, a differentiated Unified Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of partners, and market-leading customers globally – including 95% of the FORTUNE 100 – we empower every click, every digital experience. Riverbed. Empower the Experience. Learn more at riverbed.com
Riverbed, Alluvio and certain other terms used herein are trademarks of Riverbed Technology LLC. All other trademarks used herein belong to their respective owners.
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