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Example Case Study ROI for Operations

 

Manual Time (Hours)

UCXpert Time (Hours)

IT Staff hours Saved

Unplanned Downtime Avoided (Call Hours)

Regular Health Checks

N/A 125 N/A 50,000

Capacity Management and Trunk Utilization

400

30

370

250

 

Phone Fault

1,875

125

1,750

750

Asset/Inventory/Billing

300

5

295

0

Troubleshooting

250

25

225

37,500

Total

2,825

230

2,595

88,500

In this deployment of 30,000 phones with 25 locations. SteelCentral UCExpert saved this organization more than $3.4 million over three years--or $1,133,333 per year.

"40% of telephone problems are now resolved in the first call by Tier 1 Operations personnel. This fact alone pays for the product." -- Global Cisco UC Customer

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