Overview
Welcome to Riverbed Customer Support
Customers worldwide depend on Riverbed Support to protect, maximize, and future-proof their investments in Riverbed technologies. Recognized by independent research firms for delivering an outstanding customer service experience, Riverbed Support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive KnowledgeBase and an active user community. And while other vendors charge for software upgrades and new feature releases, Riverbed Support customers are entitled to them at no additional cost. The fact that Riverbed helps our valued customers ensures you are first to receive performance improvements and powerful new capabilities to meet your evolving business needs.
Maintain Your Investment
Don’t leave your Riverbed investments to chance. Be sure to renew your Riverbed Support contract before it expires to continue to receive:
- Award-winning 24x7x365 technical support via Web, phone, and email
- Software updates and upgrades to new feature releases at no additional cost
- Flexible hardware replacement options expedited by a global logistics network
- Access to Riverbed’s vast, rigorously maintained KnowledgeBase and active user community
For your convenience, multi-year support may be purchased to protect against future price increases. You may also mix support levels as long as all production assets are covered by an active support contract. Email: renewals@rivebed.com
Support Options
Standard Support
Riverbed delivers outstanding technical support and value to its customers worldwide so they can fully leverage their Riverbed investment to support their business. Standard plans include technical support, software upgrades, hardware replacement, and access to online resources.
Enhanced Support
Experience enhanced customer proficiency and expedited issue resolution with personalized priority support and services delivered by Riverbed experts. Riverbed offers a range of Enhanced Support solutions that wrap around Riverbed’s Standard Support to maximize visibility and performance.
Additional Resources
Riverbed Academy
The Riverbed Academy Learning program empowers learners to manage and drive the Riverbed platform in day-to-day use cases and advanced business solutions. Start your learning journey today.
Trade Up
Existing customers can benefit from financial incentives through our Trade Up Program. We'll enable your organization to successfully upgrade Riverbed products or migrate to new platforms with the experience and expertise of our renowned support team.
