Welcome to Riverbed Customer SupportCustomers worldwide depend on Riverbed Support to protect, maximize, and future-proof their investments in Riverbed technologies. Recognized by independent research firms for delivering an outstanding customer service experience, Riverbed Support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive KnowledgeBase and an active user community. And while other vendors charge for software upgrades and new feature releases, Riverbed Support customers are entitled to them at no additional cost. The fact that Riverbed helps our valued customers ensures you are first to receive performance improvements and powerful new capabilities to meet your evolving business needs.
Standard plans include technical support, software upgrades, hardware replacement, and access to online resources.
Experience enhanced customer proficiency and expedited issue resolution with personalized priority support and services delivered by Riverbed experts. Riverbed offers a range of Enhanced Support solutions that wrap around Riverbed’s Standard SteelSupport to maximize visibility and performance.
Riverbed Support Partners
Riverbed Authorized Support Partners is an exclusive program that enables qualified partners to deliver Level 1 and level 2 customer support solutions.