In today’s fast-paced digital world, Artificial Intelligence (AI) is a critical component of modern IT operations. AI promises to cut through the noise, automate tedious tasks, and provide the insights we need to keep our complex digital ecosystems running smoothly. But as AI becomes more integrated into the tools we rely on, and with almost all mid-to-large enterprises actively engaged in Generative AI and Agentic AI projects, it’s clear that IT needs control over the AI models used, to ensure accuracy of insights, privacy and security.
At Riverbed, we designed Riverbed IQ Assist with a powerful, forward-thinking approach of AI model freedom that gives you the flexibility to choose your AI model. This means you can power the Riverbed Platform with the AI model of your choice, trained and trusted by you, giving you complete control and flexibility over your AI-driven network intelligence and full-fidelity observability.
What is Riverbed IQ Assist?
Before diving into the “how,” let’s briefly touch on the “what.” Riverbed IQ Assist is a generative AI service designed to dramatically simplify and accelerate the process of identifying and resolving IT issues. It translates vast amounts of complex observability data into easy-to-understand, natural language insights and recommendations for users of Riverbed products such as Riverbed IQ Ops, Unified Network Observability and Aternity. Instead of digging through mountains of metrics, IT teams get clear determination of causality along with actionable recommendations, helping them pinpoint root causes faster and keep services running flawlessly.
What is AI model freedom—and why does it matter?
AI model freedom simply means that Riverbed IQ Assist isn’t hardwired to a single, proprietary AI model. Your organization may prefer to use the model we provide, or use trusted models from AI providers such as OpenAI, Microsoft, Google, AWS and others. In either case, our platform integrates seamlessly and efficiently. This capability is more than just a feature; it’s a philosophy centered on customer empowerment and ensuring that customers can trust the outcomes of AI-driven interactions and analysis.
Why is AI model freedom a win for your business?
Adopting this flexible approach with Riverbed IQ Assist offers several key advantages that put you in the driver’s seat of your AIOps strategy.
Choice and Flexibility
The world of AI is moving at lightning speed. A model that’s best-in-class today might be surpassed tomorrow. By not locking you into a specific model, we ensure you can always leverage the best technology available. This flexibility allows you to choose a model that aligns perfectly with your specific needs, whether they’re based on performance, cost, or unique industry requirements.
Cost Optimization
Different AI models come with different price tags. The ability to choose your own model means you can select one that fits your budget. This prevents vendor lock-in and allows you to manage your AIOps spending more effectively, ensuring you’re only paying for what you truly need.
Enhanced Security and Compliance
For many organizations, especially those in highly regulated industries like finance and healthcare, data security and privacy are non-negotiable. Our approach allows you to use a private or self-hosted AI model. This ensures that your sensitive telemetry and operational data never leave your trusted environment, giving you complete data sovereignty and peace of mind.
Future-Proof Your Investment
By making our platform agnostic to any single AI model, we’ve future-proofed your investment in Riverbed. As new and more powerful models emerge, you can easily integrate them without needing to rip and replace your core observability solution, ensuring that Riverbed IQ Assist continues to deliver clear AI insights for years to come.
Leverage Your Existing AI Expertise
If your organization has already invested in fine-tuning a specific AI model with your own data and terminology, our approach allows you to capitalize on that effort. By using your trusted model, Riverbed IQ Assist can provide even more contextually aware and relevant insights, tailored to your unique environment.
A Smarter Path to AIOps
Think of Riverbed IQ Assist as a highly sophisticated universal translator. It takes the complex language of your IT environment and, using the AI model of your choice, translates it into clear, human-readable intelligence.
The future of IT operations will be built on a foundation of choice, flexibility and trust. With Riverbed IQ Assist and our commitment to AI model freedom, we’re putting the power of AI squarely in your hands. You get the world-class observability you expect from Riverbed, supercharged by the AI that works best for you.
Ready to learn more about how Riverbed IQ Assist can revolutionize your IT operations? Visit us at www.riverbed.com.