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Riverbed Group Subprocessors

Third-Party Subprocessors

Cloud Services

Alluvio IQ

Subprocessor Contact Information Processing Description Entity / Processing Location
Microsoft Corporation Microsoft Ireland Operations Limited

Attn: Data Protection Officer

One Microsoft Place

South County Business Park

Leopardstown, Dublin 18, Ireland

+353 1 706 3117

dpoffice@microsoft.com

Infrastructure for the Alluvio cloud services United States

Germany

 

Note that if customer enables the optional integration of Alluvio IQ with any third party products and/or third party data streams not provided by Riverbed, the privacy policies of those third parties will apply to that third party’s processing of customer’s personal data, including without limitation their list of applicable subprocessors (if any).

Aternity EUEM

Subprocessor Contact Information Processing Description Entity / Processing Location
Amazon Web Services, Inc. William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

+1 206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

Infrastructure for the Aternity cloud service platform United States

Australia

Germany

Canada

UK*

Databricks, Inc. Attn: General Counsel, Public Affairs and

Strategic Partnerships

dpa@databricks.com

Provides a data pipeline and analytics platform for the Aternity cloud service platform United States
WalkMe, Inc. 71 Stevenson Street, 20th Floor

San Francisco, CA 94105

Attn: Data Protection Officer

privacy@walkme.com

Provides guided tours of the Aternity EUEM product United States
Zoomin Software, Inc. 33 West 60th Street 11th Floor

New York, NY 10023

Attn: Data Protection

Officer

privacy@zoominsoftware.com

Provides in-product help and search capabilities for Aternity EUEM United States

*Available to select UK government customers only

Note that if customer enables any of the optional integrations between Aternity EUEM and Alluvio IQ (e.g., data streams integration, runbook integration), the Alluvio IQ subprocessors will also apply to customer’s Aternity EUEM data.

Note that if customer enables the optional integration of Aternity EUEM with any third party products not provided by Riverbed, the privacy policies of those third parties will apply to that third party’s processing of customer’s personal data, including without limitation their list of applicable subprocessors (if any).

Aternity APM

Subprocessor Contact Information Processing Description Entity / Processing Location
Amazon Web Services, Inc. William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

+1 206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

 

Infrastructure for the Aternity APM cloud service platform United States

Australia

Germany

Canada

UK*

 

*Available to select UK government customers only

Aternity User Journey Intelligence

Subprocessor Contact Information Processing Description Entity / Processing Location
Blue Triangle Technologies, Inc. Daniel Foss

9097 Atlee Station Rd STE 304

Mechanicsville, VA 23116

+1-877-258-3107

compliance@bluetriangle.com

 

Digital Experience Management including website performance analytics, tag governance, and revenue impact for the Aternity User Journey Intelligence platform United States

Australia

Germany

UK

Amazon Web Services, Inc. William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

+1 206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

 

Infrastructure for the Aternity User Journey Intelligence SaaS platform United States

Australia

Germany

UK

Google LLC https://cloud.google.com/security/compliance

 

https://support.google.com/cloud/contact/dpo

Infrastructure and services for the Aternity User Journey Intelligence SaaS platform United States

Germany

Snowflake Computing Snowflake Inc.

Suite 3A

106 East Babcock Street

Bozeman, Montana 59715

privacy@snowflake.com

dpo@snowflake.com
https://www.snowflake.com/snowflakes-security-compliance-reports/

 

Database PaaS for the Aternity User Journey Intelligence SaaS platform United States

Germany

SaaS Accelerator

Subprocessor Contact Information Processing Description Entity / Processing Location
Amazon Web Services, Inc. William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

+1 206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

 

Infrastructure for SaaS Accelerator’s cloud-based control and management console (referred to as SaaS Accelerator Manager or “SAM”) United States

Australia

Germany

Singapore

Microsoft Corporation Microsoft Ireland Operations Limited

Attn: Data Protection Officer

One Microsoft Place

South County Business Park

Leopardstown, Dublin 18, Ireland

+353 1 706 3117

dpoffice@microsoft.com

 

Infrastructure for SaaS Accelerator’s accelerator service clusters United States

Australia

Amsterdam

Brazil

Canada

India

Japan

Singapore

South Korea

United Arab Emirates

United Kingdom

Kollective Technology, Inc. Data Protection Officer

549 NW York Drive

Bend, OR 977703

+1 541 371 2661

dpo@kollective.com

 

Enterprise content delivery network (“eCDN”) services to optimize content delivery for SaaS Accelerator’s Microsoft Teams and Microsoft Stream functionality United States

Netherlands

Support

Subprocessor Contact Information Processing Description Entity / Processing Location
Answer 1, LLC (d/b/a Nexa) 200 W. Camelback Road #400

Phoenix, AZ 85015 USA

+1 602 234 0111

https://nexa.com/contact

 

Level 1 24×7 telephone customer support

(Nexa does not store or host data; its personnel have access to Riverbed’s support case management system instance)

United States
inContact, Inc. (d/b/a NICE inContact) Data Protection Officer

75 W. Towne Ridge Parkway

Tower 1

Sandy, UT 84070 USA

+1 877 718 4382

privacy@nice.com

 

Support case routing United States
salesforce, inc. Lindsey Finch

Data Protection Officer

415 Mission Street

3rd Floor

San Francisco, CA 94105 USA

+1 844 287 7147

privacy@salesforce.com

 

Customer account and support administration United States

Riverbed Group Subprocessors

The ultimate parent for all Riverbed Group Subprocessors listed below is Riverbed Technology LLC.

Entity Entity / Processing Location Processing Description
Riverbed Technology Pvt Ltd. India Supporting the provision, management and maintenance of the Cloud Services; and provision of Support.
Riverbed Technology Labs SRL Romania
Riverbed Technology Pte. Ltd. Singapore
Aternity Information Systems Ltd. Israel

 

Notification of Subprocessor Updates

Riverbed will post updates to Subprocessors on this webpage. Riverbed customers may also subscribe to notifications of Subprocessor updates by emailing contracts@riverbed.com with the subject:“Request to Subscribe to Subprocessor Notifications”.

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