The Economist Intelligence Unit:
Benchmarking Competencies For
Digital Performance
Research conducted by The Economist Intelligence Unit Reveals
Digital Competencies Are More Important Than Ever
Why Digital Competencies Matter
80% of respondents say they are vital to achieving revenue growth, service quality, mission delivery, cost reduction, and customer satisfaction.
Digital Competency Gaps Exist
65% say digital-competency gaps negatively impacted user experience.
IT Departments Need to Evolve
78% of high-performing organizations say their top digital competency for achieving goals is modernization and transformation of IT infrastructure.
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