Riverbed Blog RSS
04-Apr-2018 • by Roi Zargari
SteelCentral Digital Experience Insights – Windows 10 Migration
Windows 10 migration statistics are everywhere, but they often extrapolate from surveys of ‘representative’ companies. This analysis from SteelCentral is different. It provides a reliable,...
29-Mar-2018 • by Mike Marks
Riverbed’s Gold Microsoft Application Development Competency – a Closer Look at SteelCentral Aternity
Riverbed recently announced that it achieved a gold certification in Microsoft’s Application Development Competency. This certification, based primarily on SteelCentral Aternity, adds to the gold certification...
22-Mar-2018 • by Nik Koutsoukos
Is Consistency Important?
Gartner publishes new NPMD and APM Magic Quadrants I believe that consistency is important in everyday life: If you say you are going to do...
12-Mar-2018 • by Mike Marks
Benchmarking First Contact Resolution – Five Ways Aternity Helps You Improve
As discussed in this series of benchmarking blogs, End User Services teams rely on SteelCentral Aternity because it helps them improve the Key Performance Indicators... 26-Feb-2018 • by Mike Marks
Benchmarking Desktop Support Cost Per Ticket – How Aternity Helps You Improve
SteelCentral Aternity is widely used by End User Services teams in both enterprises and IT service providers. Aternity’s approach to End User Experience Monitoring enables... 15-Feb-2018 • by Mike Marks
Benchmarking Service Desk Cost Per Ticket – How Aternity Helps You Improve
End User Services teams are some of the most important user groups for SteelCentral Aternity. Whether part of an enterprise’s own IT staff, or part...
06-Feb-2018 • by Mike Marks
Aternity and ServiceNow – Driving up Service Desk Efficiency and Quality
To address the challenges of today’s Service Desk teams, SteelCentral has released a bi-directional integration between SteelCentral Aternity and ServiceNow, the market-leading IT Service Management...
16-Jan-2018 • by Mike Marks
Mobile Alphabet Soup – How Mobile APM Augments Enterprise Mobility Management
The Enterprise Mobility Management (EMM) market has changed rapidly, as enterprises focus on mobile apps to increase customer satisfaction and workforce productivity. With this trend,... 11-Jan-2018 • by Lee Guthrie
Meltdown-Spectre Patches—Are They Helping or Hurting?
Ever since the announcement of the Meltdown-Spectre processor security flaws by Google Project Zero, companies have been researching ways to identify and protect their susceptible... 03-Jan-2018 • by Mike Marks