Riverbed IQ Accelerates Troubleshooting with New Integrations

Heidi Gabrielson

According to Enterprise Strategy Group’s 2023 Technology Spending Intentions Survey, more than half (53%) of respondents said their organization’s IT environment is more or significantly more complex than it was two years ago. The most common reason for this added complexity is the increase in remote and hybrid work driven by the COVID-19 pandemic. While some organizations have returned to pre-pandemic levels of in-office work, supporting remote and hybrid work strategies continues to be an issue for many IT teams.

Often related to the remote work issue is SSE (Security Service Edge), which security teams use to secure cloud computing, edge computing and remote work. SSE is the security portion of SASE (Secure Access Service Edge). Its capabilities include access control, threat protection, data security, security monitoring, and acceptable use control.

Gartner predicts that by 2025, 80% of enterprises will have adopted a strategy to unify web, cloud services and private application access from a single vendor’s SSE platform.

The problem with both remote work and security service edge is that monitoring network performance is extremely difficult by traditional means. Riverbed customers have voiced that the security team uses SSE to build tunnels upon tunnels, making it next to impossible to figure out where slowdowns are occurring. This is why we announced the next release of Riverbed IQ unified observability service.

Riverbed IQ supports Riverbed Aternity

Customers need to know when connectivity or transport issues are affecting performance, regardless of where the user is located or which type of application they are using (data center, cloud, or SaaS app). With the integration of Riverbed Aternity, Riverbed IQ unified observability surfaces impactful incidents from both physical networks, remote work environments, cloud apps, as well as SSE-protected apps.

This release adds the first of the Aternity metrics, specifically Application-Location and Application-Activity data. Application-level metrics are native and derived high-level metrics associated with application performance from the user perspective. Activity-level metrics provide detailed metrics associated with the “activities” that comprise an application, such as download a Salesforce report. Activity-level metrics offer excellent visibility into issues affecting a specific activity or part of an application.

Riverbed IQ leverages these metrics to identify performance problems where hybrid work or SSE tunneling is involved. It includes details regarding where the problems are occurring, the user impact, and problem severity, including:

  • Which applications are having network performance issues?
  • How severe is the impact?
  • How many users are impacted?
  • Which locations are impacted?
  • How are the impacted users accessing the application? CASB, VPN, Direct to internet?
  • Is the issue caused by a specific ISP or VPN?

Read the solution brief on Monitoring Remote Work and SSE Environments.

Third-party integrations

Importing/exporting third-party data is the number one question asked about Riverbed IQ. Riverbed IQ now allows customers to use data from any third-party solution with a public REST API. Riverbed IQ can pull third-party data into its runbooks for use in decision branches to make decisions based on this data or to add visualizations to impact summaries to tailor the automated investigations to an organization’s specific troubleshooting processes.

Alternatively, Riverbed IQ runbooks can push incident data to third-party solutions. For example, Riverbed IQ can send context-rich, actionable alerts to solutions like Slack or ServiceNow for consolidated alerting.

Integrating ServiceNow data into Alluvio IQ
New third-party integrations feature enables user to the import or export of actionable insights to solutions like ServiceNow.

Check out the solution brief on how Riverbed IQ’s third-party integrations work.

Other important new features

Riverbed IQ has achieved SOC2 Type II and ISO 27001 security certifications. These certifications give organizations confidence that Riverbed IQ has the policies, procedures, and technology to keep their data secure and private. Lastly, Riverbed IQ is now also hosted in Frankfurt, Germany to support our European customers.

More info

Powered by full-fidelity telemetry and leveraging a combination of AI/ML and workflow automation, Riverbed IQ unified observability service detects business-impacting events while facilitating fast, efficient problem diagnosis. Visit this page for more information on Riverbed IQ or, to start a free trial, click here.

selected img

Selected Country/Language: English