'We saw our WAN as an under-utilized system for our stores. Not long ago, we rolled out a SharePoint portal to make data, tools, and training more readily accessible to our store general managers. But the operations team saw that the new portal wasn't being adopted as quickly as we wanted along with the fact GM's and AMs just stopped accessing the portal due to the delay.'
'We realized that the performance of the portal was a major limiting factor of usage,' continued Farley. 'Key documents or training for stores could take up to 20 minutes to download or not download at all. In fact, many general managers were still getting the documents by fax and standard mail because WAN performance wasn't good enough.'