Benefits: Removing blind spots, maintaining digital performance
Today, 7GB of application data from n11.com runs through the SteelCentral solution and every piece is captured and analyzed. This figure continues to rise daily. Spotting and addressing issues quickly keeps n11.com ahead of its performance SLAs.
Riverbed has enabled n11.com to not only trace all transactions but also classify them by using its powerful search engine to find the root causes of problems more easily. Using the GraphR1 variant, it can now differentiate between problem causes using a feature called RTCC (Response Time Composition Chart) and has started to measure all back-end performance and focus on real performance issues.
“The positive impact has been huge. No other solution matches it. If you want superior visibility and insight into your digital perfomance, you must have SteelCentral,” says Yilmaz.
Riverbed's unique big data approach to performance management gives n11.com complete insight - with full details of every user’s transactions, for any app, at any scale. Yilmaz says; “The DevOps team love this detail. They know exactly where the issue lies, so they’re quicker to solve problems – and have more time to spend on developing new services.”
This last element is crucial, he adds. n11.com’s IT team now have ‘innovation’ as part of their annual KPI. Written into their job description, each employee must find and promote new ideas not yet seen in the e-commerce sector.
“The bigger picture is that we’re promoting an agile approach to the IT function, from development to operations,” he says.
n11.com continues to explore the features and functionality of SteelCentral. Yilmaz states that automation and alerts will be the next focus, as the IT team looks to drive further efficiencies.
Riverbed, he continues, is now at the heart of n11.com. “We now have the insight that enables us to be more proactive and confident in the performance of our digital services. At n11.com we care about building trust. Consumers and sellers now trust us, and a big part of that is the reliable performance of the Riverbed platform.”