Riverbed Partner Blog RSS
19-Apr-2018 • by Lance Buchholz
Superior Service Desk Quality for Happy End-Users
For a service desk to delight both company leadership and users while reducing costs, the infrastructure and support staff need to be empowered and enabled...
12-Apr-2018 • by Cindy Herndon
Riverbed Rise Recognized as a 5-Star Partner Program
We have some big news! CRN has awarded Riverbed Rise with a 5-star rating in its 2018 Partner Program Guide. This definitive listing of partner...
14-Mar-2018 • by Renee Yeager
It May Be Time to Revisit Your Company Messaging
Is your messaging ready for the tech market of tomorrow? With the proliferation of new types of technology into nearly every market, a steep and...
13-Mar-2018 • by Mike Marks
Benchmarking First Contact Resolution – Five Ways Aternity Helps You Improve
As discussed in this series of benchmarking blogs, End User Services teams rely on SteelCentral Aternity because it helps them improve the Key Performance Indicators (KPIs) by...
07-Mar-2018 • by Giovanni Di Filippo
Rise up now, be counted and reap the rewards!
What an incredible final quarter we had in 2017—and we couldn’t have done it without our partnerships. It was the biggest ever quarter in the...
07-Mar-2018 • by Lara O'Brien
Simplicity, Flexibility and Profitability: What It Really Means for Riverbed Partners
When we set out to create Riverbed Rise in 2017, we knew that our existing, competency-based system was too complex and out of date for... 27-Feb-2018 • by Mike Marks
Benchmarking Desktop Support Cost Per Ticket – How Aternity Helps You Improve
SteelCentral Aternity is widely used by End User Services teams in both enterprises and IT service providers. Aternity’s approach to End User Experience Monitoring enables these teams to...
12-Feb-2018 • by Riverbed Technology
Congratulations to Riverbed’s Two 2018 Channel Chiefs
Riverbed is proud to announce that CRN, a brand of the Channel Company, named Riverbed leaders Bridget Bisnette and Cindy Herndon to its list of...
07-Feb-2018 • by Mike Marks
Aternity and ServiceNow – Driving up Service Desk Efficiency and Quality
To address the challenges of today’s Service Desk teams, SteelCentral has released a bi-directional integration between SteelCentral Aternity and ServiceNow, the market-leading IT Service Management (ITSM) vendor. The...
07-Feb-2018 • by Mike Marks