With such a large distribution of retail and operational points, Aelia faces many IT challenges. Mr. Olivier Rideau, systems and production group manager at Aelia explained the situation in detail: 'With a heavily distributed workforce, collaboration is consistently a challenge. Employees everywhere need to access files and our enterprise systems on a regular and timely basis. But that is sometimes very challenging, as issues such as WAN latency and bandwidth congestion often limit application performance.' Aelia uses a wide range of applications within their business, but their key applications include SAP both in GUI (fat client) and intranet (thin client) modes. In addition the company uses Lotus notes as its email and collaboration platform.