Posts from Mike Marks
26-Sep-2023 • by Mike Marks
The State of DEX: Navigating Next-Gen Expectations, Challenges, and Strategies
In the current landscape, delivering an excellent digital employee experience (DEX) is more important than ever. DEX plays a critical role in an organization’s day-to-day...
26-May-2023 • by Mike Marks
Five Scary End User Services Metrics and How to Address Them with DEX
The pressure on end user services teams continues to grow. Hybrid work, the modernization of the digital workplace, and increasing demand for consumer-like experiences all...
16-May-2023 • by Mike Marks
How to Measure Digital Employee Experience (DEX)
Digital employee experience has become increasingly important as digital technologies continue to play a larger role in the workplace. Employees today rely on digital tools...
26-Apr-2023 • by Mike Marks
What is End User Experience Management (EUEM)?
Organizations use End User Experience Management (EUEM) to ensure that their technology systems are functioning effectively when it comes to delivering excellent digital experiences to...
31-Mar-2023 • by Mike Marks
What is an Example of Hybrid Working?
My previous blog discussed the differences between remote work and hybrid work. In this blog, we’ll dig a little deeper into some common questions about...
27-Mar-2023 • by Mike Marks
What Is Hybrid vs Remote Work?
As the COVID-19 pandemic continues to reshape the way we work, discussions of hybrid work vs remote work have become increasingly prevalent. While both models...
15-Feb-2023 • by Mike Marks
ChatGPT and Digital Experience Management – How’s the Weather Where You Are?
Like many, I enjoyed seeing the responses that people have received by asking various questions to OpenAI’s ChatGPT. In the last week, I’ve read poetry,...
05-Jan-2023 • by Mike Marks
The Employee Experience and Customer Experience Connection
Most organizations have treated employee experience separate from customer experience, but they’re more connected than you think. Let’s start with the definitions. Employee experience encompasses...
23-Nov-2022 • by Mike Marks
Excelling at Employee and Customer Experience in an Omni-Channel World
Organizations are focused on omni-channel strategies to improve customer experience. It’s not just about the approach of the kick-off to the holiday shopping period. In...
10-Oct-2022 • by Mike Marks
AIOps and Observability: What’s the Difference?
Interest in AIOps and observability tools sky-rocketed over the past couple of years as IT teams face the challenge of managing today’s IT infrastructures. The...