Alluvio Aternity and ServiceNow
Accelerate identification and resolution of end user and application performance issues.
Proactively identify issues on end-user devices and speed up resolution time of incidents with Alluvio Aternity's real-time data and remediation capabilities.
Reduce Mean Time to Detect
Aternity triggers a service desk alert when the same application, hardware, or system problem occurs within a specified period of time. These alerts can automatically generate incidents in ServiceNow, enabling your Service Desk team to proactively act on them before users call to complain.
Speed Up MTTR and First Call Resolution
Agents will see incident and device information in the ServiceNow console without the need for manual entry by the agent or end user. For the next step in troubleshooting, more details are available in the Device Overview and Device Events tabs.
Incident Automation
Alluvio Aternity’s customizable Service Desk Alerts enable IT to create configurable rules based on health events to automate the creation of incidents in ServiceNow. Agents will see essential information in the ServiceNow console without need for manual entry by the agent or end user.
Remediations
Reduce mean time to repair by launching remediations from within ServiceNow tickets and easily view the outcome in the Notes tab. ServiceNow will pull available remediations and further configuration can be done via the Remediation List Configurations screen.Device Overview Data
View important device attributes including location, memory, free disk space, BIOS version, and OS version directly in the ServiceNow ticket. The layout is customizable so you can show the categories and attributes that are most important to your team.
Device Events
View recent health events and software changes that may have impacted the device in question. A visual timeline makes it easy to visualize and correlate health events and software changes.
Alluvio Aternity Digital Experience Management Platform
Alluvio Aternity Digital Experience Management Platform
Reduce Costs and Improve Service with Aternity and ServiceNow
Alluvio Aternity's integration with ServiceNow speeds up incident notification and resolution times.
