Intelligent Ticketing for ServiceNow Incident Response
Riverbed portfolio supports ServiceNow with human-centric, context-driven incident response.
CUSTOMER VALUE
In today’s market, targeted delivery of fast, context-driven insights to IT Operations teams can mean the difference between business triage and business optimization. With the Riverbed portfolio’s full fidelity insights, complex ticketing workflows become razor sharp, highly automated processes.
BENEFITS
In today’s modern IT environment, Operations teams are increasingly overwhelmed by the complexity of managing incidents. Siloed domain-specific monitoring tools flood IT with massive volumes of data, alerts and ServiceNow tickets but fail to provide context or actionable insights.
Targeted, proactive ticketing
The integration between ServiceNow and Riverbed products replicate advanced investigative processes and provide Service Desk agents and NOCs context-driven, network and end user experience insights directly into their ServiceNow user interface.
Fast, focused incident response
Armed with the right context and insights, IT can troubleshoot swiftly and reduce escalations.
Automated investigation and remediation
In one click, IT can remotely investigate device issues and fix them with automated remediations for seamless troubleshooting.
Riverbed Solutions
How Riverbed Delivers Intelligent Ticketing with ServiceNow
Targeted, Smarter Incident Response for IT Operations Teams
Riverbed IQ, the observability intelligence layer, correlates full-fidelity operational data, not just events, and surfacing actionable situations such as ServiceNow tickets.
Empower Agents with Intelligent Service Desk
Drive proactive resolution with logic-driven, interactive remediation and smart ticketing
Intelligent Service Desk
Aternity’s AI-Powered Intelligent Service Desk revolutionizes automated troubleshooting, remediation and ticketing by modeling expert decision-making and employing user feedback within low-code runbooks.
Deliver Higher-Order Incident Response for Network Operations
Together with Riverbed IQ, the Riverbed Network Performance Management (NPM) suite revamps the reactive stance of NOCs that manual correlate event data. By correlating full-fidelity operational data and building a detailed picture of root cause, IT teams send the most impactful incidents to ServiceNow.
RELATED USE CASES
Intelligent IT Automation
Riverbed intelligent automation combines AI and automation to enable intelligent automation of common and repetitive IT tasks.
Intelligent Service Desk
Shift further left and prevent incidents with Aternity
Shift Left
Apply intelligent automation for precise alerting and faster problem resolution with Riverbed IQ by Riverbed
FEATURED RESOURCES
Digital Experience
DEM provides insight into the business impact of customer and employee digital
Riverbed Platform Brochure
Cross-domain visibility, network forensics, and business insights across hybrid networks
