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Challenges

SLAs based on infrastructure availability or network latency metrics don’t really ensure applications support your business. An XLA (Experience Level Agreement) is a better approach. But improving service with an XLA requires visibility into the end user's actual experience of ALL of the applications on which they depend.

Visibility

Measure what matters to the business.

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Achieve Business Goals

 Document compliance to business targets.

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Manage Variation

Numerous factors affect IT performance.

Geaars

How Aternity Solves These Challenges


 

Baseline “Click to Render” Time

Monitor users’ interactions with applications in the context of a business workflow, to set thresholds for the time required to look up a patient record, execute a trade, etc.

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Set Proactive Alerts on Business-driven Thresholds

Establish targets for acceptable performance for business processes and get alerts when they’re violated.

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Avoid the Blame Game

Isolate the source of delay to client device, network, or back-end, for EVERY app in the portfolio, to quickly escalate the ticket to right group.

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Reduce Mean Time to Repair

 

Resolve app issues quickly with 1-click drill-down into the application back-end for every transaction.

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Resources

Video
Better Service Through Experience Level Agreements (XLAs)
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Data & Spec Sheet
Set SLAs Based on Business Processes
Data & Spec Sheet
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Solution Brief
Aternity Digital Experience Management Platform
Solution Brief
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