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Alluvio Aternity and ServiceNow

Accelerate identification and resolution of end user and application performance issues.
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BENEFITS
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Reduce Mean Time to Detect

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Aternity triggers a service desk alert when the same application, hardware, or system problem occurs within a specified period of time. These alerts can automatically generate incidents in ServiceNow, enabling your Service Desk team to proactively act on them before users call to complain.

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Speed Up MTTR and First Call Resolution

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Agents will see incident and device information in the ServiceNow console without the need for manual entry by the agent or end user. For the next step in troubleshooting, more details are available in the Device Overview and Device Events tabs.

Features

Incident Automation

Alluvio Aternity’s customizable Service Desk Alerts enable IT to create configurable rules based on health events to automate the creation of incidents in ServiceNow. Agents will see essential information in the ServiceNow console without need for manual entry by the agent or end user.
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Remediations

Reduce mean time to repair by launching remediations from within ServiceNow tickets and easily view the outcome in the Notes tab. ServiceNow will pull available remediations and further configuration can be done via the Remediation List Configurations screen.

Device Overview Data

View important device attributes including location, memory, free disk space, BIOS version, and OS version directly in the ServiceNow ticket. The layout is customizable so you can show the categories and attributes that are most important to your team.
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Device Events

View recent health events and software changes that may have impacted the device in question. A visual timeline makes it easy to visualize and correlate health events and software changes.
Related Use Cases

Incident Management

See how Alluvio by Riverbed builds in AI and Machine Learning-based advanced correlation to help teams shift left, improve Mean Time to Detect, and Mean Time to Repair

Automated Remediation

See how Riverbed's capabilities for self-healing and remediation help service desk teams to shift left, improve customer satisfaction, first level resolution and first contact resolution rates

RESOURCES
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SOLUTION BRIEF

Alluvio Aternity Digital Experience Management Platform

Alluvio Aternity Digital Experience Management Platform

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VIDEO

Reduce Costs and Improve Service with Aternity and ServiceNow

Alluvio Aternity's integration with ServiceNow speeds up incident notification and resolution times.

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Connect With Us

Our Technical Alliance Partners help you reach the full potential of your digital investments with Riverbed