Close the IT monitoring Visibility Gap
If your IT monitoring tools show that everything is green, but your workforce is still complaining, you have an IT monitoring “Visibility Gap.” That’s the gap between what your domain-specific monitoring tools are telling you and what your users are experiencing. It exists because you can’t measure end user experience from the vantage point of the data center “looking out.” You can only measure it from the end user’s perspective “looking in.”
SteelCentral Aternity’s user-centric approach to proactive IT management closes the IT monitoring Visibility Gap. It enables enterprises to detect performance issues by learning and analyzing user behavior in real-time, resolve performance problems faster, and attain the service levels demanded by the business.
Eight signs of an IT monitoring Visibility Gap
Other technologies only extrapolate, emulate, or estimate what the end user sees. SteelCentral Aternity helps you avoid the pain that results from the IT monitoring Visibility Gap, with accurate, real-time information about how end users are actually experiencing and interacting with their applications, devices, and network.