According to Gartner, many organizations are adopting new DEX tools or evolving existing deployments beyond tactical use case but miss key implementation steps that ensure ongoing ROI. I&O leaders can use this research to successfully deploy a new DEX tool or expand the use of existing ones.
The How to Successfully Deploy a DEX Tool report presents key findings such as:
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Gartner, How to Successfully Deploy a DEX Tool, Dan Wilson, Autumn Stanish, Tom Cipolla, Stuart Downes, Rich Doheny, Mrudula Bangera, 3 April 2023.
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