Analyst Report

Gartner® Report: How to Successfully Deploy a DEX Tool

According to Gartner, many organizations are adopting new DEX tools or evolving existing deployments beyond tactical use case but miss key implementation steps that ensure ongoing ROI. I&O leaders can use this research to successfully deploy a new DEX tool or expand the use of existing ones.

The How to Successfully Deploy a DEX Tool report presents key findings such as:

  • Successful deployment and used of DEX tools requires skills, success measures and focus that differs from traditional IT operations, engineering and support roles.
  • Failure to adapt to new processes while implementing a DEX tool significantly limits long-term ROI and value realization.
  • Other Gartner clients have indicated difficulty prioritizing and determining the order of the DEX tool capabilities they should deploy, which can lead to potential mixed results.
  • Sustained DEX tool adoption requires active involvement of critical stakeholders throughout the planning and deployment process.


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Gartner, How to Successfully Deploy a DEX Tool, Dan Wilson, Autumn Stanish, Tom Cipolla, Stuart Downes, Rich Doheny, Mrudula Bangera, 3 April 2023.

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