Riverbed SteelCentral Provides Swedish Travel Booking Provider with Improved Performance Monitoring and Diagnostics

SAN FRANCISCO—September 09, 2014— Riverbed Technology (NASDAQ: RVBD), the leader in application performance infrastructure, today announced that Linkon, an independent supplier of online booking solutions for the Swedish travel industry, is using Riverbed® SteelCentral™ AppResponse and SteelCentral AppInternals to provide the visibility and tools needed to proactively manage the performance of their online travel reservation system.

IT staff now have the tools to analyze, diagnose and fix back-end performance issues across an environment involving millions of database lookups on a daily basis. Any abnormal behavior is instantly detected and can be resolved using concrete data and involving fewer people. Furthermore, Linkon uses the analytical data generated by SteelCentral to build better relationships with suppliers and reduce the time to roll out new IT projects. 

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Making around 100,000 reservations per day, Linkon manages all aspects of a travel reservation from seat assignment, route selection and timetable through to payment and settlement. Linkon is a key player in providing coordinated information and ticketing systems and simplifying the reservation process for passengers.

Made up of many servers and databases, the complexity of Linkon's Sales and Distribution system - PETRA - made troubleshooting system issues difficult. PETRA generates a fare and route and checks for seat availability dynamically through various systems, many managed by external partners. As a result, it is difficult to get a single, end-to-end view of the entire system to assess issues.

"Finding and troubleshooting backend performance problems was almost impossible," said Matthias Wessman, performance tester at Linkon. "With Riverbed SteelCentral, we now have a full overview of how our entire system works. We are able to spot abnormal behavior in advance and work with concrete information. Riverbed helps us detect problems in our production environment we would never have discovered before."

Since deployment, Linkon has been able to fine-tune its systems which have meant booking response times have fallen from, an already speedy, 21 seconds, to as little as 200 milliseconds. 

SteelCentral and Riverbed Application Performance Platform

The Riverbed SteelCentral product family (formerly OPNET, Cascade and NEOP) is recognized by Gartner as the only "Leader" in the Magic Quadrants for both Application Performance Monitoring (2013) and Network Performance Monitoring and Diagnostics (2014). Riverbed SteelCentral is the only performance management and control suite that combines user experience, application and network performance management to provide the visibility needed to diagnose and cure issues before they impact the business.

Riverbed SteelCentral is part of the Riverbed Application Performance Platform™, the most complete platform to enable organizations to embrace location-independent computing, so that business objectives - not technical constraints - drive how applications and data are delivered.