The Flexibility of Riverbed IQ Runbooks for Automating Troubleshooting

Heidi Gabrielson

Riverbed IQ, Riverbed’s SaaS-based Unified Observability service, uses automated investigative workflows, called runbooks, to enable faster, easier root cause analysis. The no-code runbooks play a significant role in automating the troubleshooting processes. In fact, it mimics an organization’s troubleshooting workflows to automate the collection of incident details.

These incident details are then stored in the Impact Summary, which show the results of the runbook investigations, so all data about an incident is in one spot. The insights are immediately actionable as they deliver context-rich, filtered results that are ready for IT.  Using a broad range of network, infrastructure, application, and end user experience data to develop the insights, means cross-domain IT teams can effectively collaborate on root cause analysis. The benefits are faster mean time to know and mean time to resolution of the most business-impacting alerts.

Out-of-the-box runbooks

Riverbed IQ ships with a library of runbooks to ensure you get immediate value with minimal effort. Out-of-the-box, Riverbed IQ provides three runbooks–Interface Analysis, Device Analysis, and Application Analysis. These runbooks automate the process of gathering evidence, building context, and setting priorities for everyday IT problems.

You can use runbooks just as they come out-of-the-box, as many customers are doing. The Riverbed engineering team has spoken to hundreds of customers about how they troubleshoot, so they are reflective of that experience.

Administrators also have full flexibility to edit runbooks. This means administrators can customize or create any runbook, so it is tailored exactly to the organization’s particular needs. Admins can also create new runbooks and export, import, duplicate or delete them.

View Riverbed IQ runbooks in action

No-code runbooks in Riverbed IQ are easy to edit or create to ensure they are tailored to your organization’s requirements. Watch the video below to see how simple it is to edit a runbook.  In this short video, we walk though how to:

  • Add another branch to an existing runbook
  • Ensure the runbook executes specific behaviors based on data unique to each incident
  • Verify it displays properly in the Impact Summary

Watch Video

In summary, Riverbed IQ unified observability provides easy control over your runbooks and troubleshooting data to simplify root case analysis and reduce alert overload. The intelligence built into the Riverbed IQ runbooks replicates the troubleshooting workflows of IT experts to gather context, set priorities and highlight events that impact the most users, devices, and/or applications. As a result, Riverbed IQ reduces the volume of alerts to the most business impacting and empowers staff at all skill levels to identify and solve problems fast. ​

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