Riverbed:
The Digital Performance Company

Riverbed 为米其林提供端到端应用和网络可见性。凭借 Riverbed SteelCentral 解决方案，米其林现在可以迅速解决各种类型的故障，减少业务中断的风险。因此，该公司将应用的推出时间缩短了 30%，并更加合理地规划 IT 预算以改善投资回报。

凭借 Riverbed，我们能够支持两个主要流程，也就是开发阶段的应用资格认定，以及服务与业务应用的内容可见性。 Jean-Noël Simonnet, 首席基础结构架构师, Michelin

Hilton Grand Vacations Club owns and operates over 3,700 timeshare vacation ownership resorts for more than 100,000 members globally. With branch offices around the world sending large amounts of data to headquarters in Orlando, the company turned to Riverbed to improve application performance, and efficiently manage and troubleshoot network and application performance from a central location.

The contract process has been reduced from more than 30 minutes to just a minute or two. It has a huge effect on customer and employee satisfaction. Rich Jackson, Sr. Director of Technical Operations, Hilton Grand Vacations

美国国家仪器公司的公众网站 ni.com 每天收到七十五万个页面请求。网络系统团队过去每年花费数千小时来解决因新发布的应用引起的问题。美国国家仪器公司现在依靠 Riverbed 来实现端到端应用可见性，从而将应用故障排除时间减少了 90％。Riverbed 使这个关键业务网站更加稳定，从而带来更好的客户体验。

(Riverbed SteelCentral AppInternals) 将跟踪已执行的所有 Java 方法调用，有助于精确了解各应用中的延迟状况，几乎可细至代码行。我还没见过其他任何工具有这样的功能。 Eric McCraw, 全球 IT 网络系统经理, National Instruments

ABB is a global leader in power and automation technologies, with about 30,000 people in North America alone. When key applications don’t work it can cost the company as much as $1 million per day. ABB uses Riverbed to track key web-application performance metrics, analyze web-application behavior, and detect problems early.

I use Riverbed SteelCentral Web Analyzer as the canary in the coal mine to tell me when we might be experiencing issues with certain applications. Now, with Riverbed, I can see application performance from end-to-end, track key performance metrics, get granular analysis of application behavior, and share it with the application and server owners. That enables the support teams to quickly shift the focus of the effort to the real culprit. Michael Kerkau, Network Infrastructure and Operations Manager, ABB

Crayola was founded in 1885 when cousins Edwin Binney and C. Harold Smith took over Edwin’s father’s pigment business. Today, Crayola employs 1,200 people and sells crayons and related products in 80+ countries. The company’s networks are critical for running its global operations. “Network (and application) performance directly affects employee productivity,” says Oren Woodruff, LAN/WAN Integrator for Crayola. “When someone complains that the network is slow, we need answers right away. There are too many network components involved to manually diagnose problems, and too often the problems went away before we could figure out what was happening, and couldn’t be re-created.”

SteelCentral AppResponse’s extensive set of capabilities allows us to keep the network staff size small but still be proactive about network problems and line usage. We now know more about how the network is running, where problems are located, and we can do projections of future requirements. Oren Woodruff, LAN/WAN Integrator, Crayola

施耐德电气是全球能源管理专家，凭借网络连通了 100 个国家或地区的 110,000 名员工和 1,000 个远程站点以及四个数据中心。

我利用 Riverbed 开放 API 创建的视图简化了互联网带宽/互联网配对的容量规划，通过轻松限定最重要的目的地来帮助与上游中转服务提供商进行成本协商，以及制定了一个配对（公共/私有）策略来收集来自互联网交换点的流量。 Lionel Marie, 网络架构师, Schneider Electric

Tecan, a leader in advanced automation and detection solutions for life science laboratories, has 1,200 employees at its Swiss HQ, R&D and production sites in North America and Europe, and a 52-country sales-and-service network. A sprawl of remote servers, storage, and apps has expanded across these sites with little standardization and data security. “We wanted a single point solution rather than the cumbersome and complex multi-point situation we had been using,” says Marc Ehinger, Tecan’s Head of Global IT Infrastructure. “We were looking for much more flexibility and to centralize as much as possible in our data center in Zurich. Our goal is for IT to be a fluid resource that we can flex and assign as we need.”

Our new common architecture (SteelFusion) means we can now manage IT resources centrally. We’ve offloaded the burden of managing local infrastructure from branch staff. We can move applications, servers or storage around and optimize our SLAs and it is now much easier to scale our business. Whereas before it took around 6 months, we can now set up a new branch office with servers and storage in a few weeks. I don’t see how we could have done this without Riverbed. Marc Ehinger, Head of Global IT Infrastructure, Tecan

JLL 在全球拥有超过 230 个公司办事处和 58,000 名员工，为遍布 80 个国家/地区 34 亿平方英尺的物业组合提供服务。JLL 的网络正在向混合型发展，该公司将应用和服务转移到云端，并将每个办事处的多协议标签交换 (MPLS) 网络替换为双高速互联网连接，从而以更优惠的价格获得更高的带宽。JLL 美洲区首席技术官 Joe Ryan 表示：“即使是 100 mbps 的连接，如果没有 SteelHead，人们也会抱怨应用性能不佳。” “提供基于互联网的关键业务应用，帮助我们节约数百万的成本，同时又不会对性能造成影响。Riverbed 让这一切成为可能。”JLL 美洲区首席信息官 Edward Wagoner 说道。

当我们出去与业内其他人交谈时，我们肯定会觉得自己遥遥领先。下一代广域网现在获得了很多媒体的关注。我们把对技术的投资看作是对员工的投资。我们一直在寻找新技术，可行性，并确保我们会加以利用。Riverbed 就是其中的一部分。 Joe Ryan, 美洲区首席技术官, JLL

安联在 70 多个国家/地区拥有 148,000 多名员工，是全球第 31 大公司，为 8,300 万客户提供保险和其他服务。安联集团土耳其代表处 IT 管理主管 Neval Bircaner 说道：“较长的页面加载时间和较慢的应用速度影响了我们的生产力。” “每当出现应用性能问题时，通常难以查明根本原因。很难确定应用性能问题是由应用、网络还是数据库引起的。我们也想确保外部合作伙伴对我们的系统感到满意。”

现在可以更轻松地识别网络或应用本身的问题。有些情况下，以前要花很长时间才能解决的问题现在几分钟就能修复。部署 SteelCentral 解决方案后，我们的客户发现性能明显提升。Riverbed 帮助我们显著提升了客户体验，为我们带来了积极影响。 Neval Bircaner, IT 监管主管, Allianz

Carilion Clinic is a non-profit providing health care to nearly one million patients in southwest Virginia. Core apps centralized in Roanoke support radiological services, electronic medical records, etc. To ensure the needed performance for patient care, Carilion had originally purchased OC3 network circuits. “An OC3 to one hospital was costing us $12,000 per month,” says Ed Eades, a Network Engineer. “When we put it down to a DS3, it costs about $4,000 per month and that’s just one site." Carilion did a proof-of-concept with SteelHead, and are now seeing in the neighborhood of 10 to 15 times the throughput. A replication that took nearly 24 hours now took less than four.

We’re a non-profit, so any money we do make we put back into the organization to deliver services to our patients. Riverbed has helped us reduce our operating costs so we can take the money we would have spent on bandwidth and put it back into services for the community. Mike Smith, IT Director, Carilion Clinic