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The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from aging populations to cyber crime.

Challenges

  • Improve the performance of business-critical applications to enable better collaboration
  • Obtain visibility into the digital experience of employees, partners, and customers to identify and resolve problems quickly
  • Produce metrics for performance baselines to drive continuous improvement

Solution

  • Aternity end-user experience monitoring

Benefits

  • Instant insight into collaboration effectivenss with a single view of application performance across 80 locations
  • Proactive notification of problems affecting end user experience improves service levels and user satisfaction
  • Tracking the performance improvement delivered by IT initiatives validates the benefit of IT investments
  • Communicating the value of IT projects to business stakeholders enables alignment between IT and the business

 

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