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Riverbed Group Subprocessors

Third-Party Subprocessors

Cloud Services

Alluvio IQ

Subprocessor

Contact Information

Processing Description

Processing Location

Microsoft Corporation

Scott McLean

ATTN: Chief Privacy Officer

1 Microsoft Way

Redmond, WA 98052 USA

01 706 3117

dpoffice@microsoft.com

Infrastructure for the Alluvio cloud services

United States -  AZ US East

Aternity EUEM 

Subprocessor

Contact Information

Processing Description

Processing Location

Amazon Web Services, Inc.

William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

Infrastructure for the Aternity cloud service platform

United States

Australia

Germany

Canada

UK*

*Available to select UK government customers only

Aternity APM

Subprocessor

Contact Information

Processing Description

Processing Location

Amazon Web Services, Inc.

William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

Infrastructure for the Aternity APM cloud service platform

United States

Aternity User Journey Intelligence

Subprocessor

Contact Information

Processing Description

Processing Location

Blue Triangle Technologies, Inc.

Daniel Foss

9097 Atlee Station Rd STE 304

Mechanicsville, VA 23116

877-258-3107

compliance@bluetriangle.com

Digital Experience Management including website performance analytics, tag governance, and revenue impact for the Aternity User Journey Intelligence platform

United States

Australia

Germany

UK

Amazon Web Services, Inc.

William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

Infrastructure for the Aternity User Journey Intelligence SaaS platform

United States

Australia

Germany

UK

Google LLC

https://cloud.google.com/security/compliance

https://support.google.com/cloud/contact/dpo

Infrastructure and services for the Aternity User Journey Intelligence SaaS platform

United States

Germany

Snowflake Computing

Snowflake Inc.

Suite 3A

106 East Babcock Street

Bozeman, Montana 59715

privacy@snowflake.com

dpo@snowflake.com   

 

https://www.snowflake.com/snowflakes-security-compliance-reports/

Database PaaS for the Aternity User Journey Intelligence SaaS platform

United States

Germany

eCDN Accelerator

Subprocessor

Contact Information

Processing Description

Processing Location

Kollective Technology, Inc.

Data Protection Officer

549 NW York Drive

Bend, OR 977703

541 371 2661

dpo@kollective.com

Enterprise content delivery network (“eCDN”) services to optimize content delivery for eCDN Accelerator

United States

Netherlands

SaaS Accelerator

Subprocessor

Contact Information

Processing Description

Processing Location

Amazon Web Services, Inc.

William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

Infrastructure for SaaS Accelerator’s cloud-based control and management console (referred to as SaaS Accelerator Manager or “SAM”)

United States

Australia

Germany

Singapore

Microsoft Corporation

Scott McLean

ATTN: Chief Privacy Officer

1 Microsoft Way

Redmond, WA 98052 USA

01 706 3117

dpoffice@microsoft.com

Infrastructure for SaaS Accelerator’s accelerator service clusters

United States

Australia

Amsterdam

Brazil

Canada

India

Japan

Singapore

South Korea

United Arab Emirates

United Kingdom

Kollective Technology, Inc.

Data Protection Officer

549 NW York Drive

Bend, OR 977703

541 371 2661

dpo@kollective.com

Enterprise content delivery network (“eCDN”) services to optimize content delivery for SaaS Accelerator’s Microsoft Teams and Microsoft Stream functionality

United States

Netherlands

Support

Subprocessor

Contact Information

Processing Description

Processing Location

Answer 1, LLC (d/b/a Nexa)

200 W. Camelback Road #400

Phoenix, AZ 85015 USA

602 234 0111

https://nexa.com/contact

Level 1 24x7 telephone customer support

(Nexa does not store or host data; its personnel have access to Riverbed’s support case management system instance)

United States

inContact, Inc. (d/b/a NICE inContact)

Data Protection Officer

75 W. Towne Ridge Parkway

Tower 1

Sandy, UT 84070 USA

877 718 4382

privacy@nice.com

Support case routing

United States

salesforce, inc.

Lindsey Finch

Data Protection Officer

415 Mission Street

3rd Floor

San Francisco, CA 94105 USA

844 287 7147

privacy@salesforce.com

Customer account and support administration

United States

SlashSupport Inc. (d/b/a/ CSS Corp)

Tumpati Venkata Rama Krishna

12832 S. Frontrunner Blvd

4th Floor

Draper, UT 84020

privacy.officer@csscorp.com

L1 technical support services and RMA administration services

India

Riverbed Group Subprocessors

The ultimate parent for all Riverbed Group Subprocessors listed below is Riverbed Technology LLC.

Entity

Processing Location

Processing Description

Riverbed Technology Pvt Ltd.

India

Supporting the provision, management and maintenance of the Cloud Services; and provision of Support.

Riverbed Technology K.K.

Japan

Riverbed Technology Labs SRL

Romania

Riverbed Technology Pte. Ltd.

Singapore

Riverbed UK Limited

United Kingdom

Aternity LLC

United States

Aternity Information Systems Ltd.

Israel

Aternity Limited

United Kingdom

Notification of Subprocessor Updates

Riverbed will post updates to Subprocessors on this webpage. Riverbed customers may also subscribe to notifications of Subprocessor updates by emailing contracts@riverbed.com with the subject: “Request to Subscribe to Subprocessor Notifications”.