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Date:

13-May-2019 • by Mike Marks

The ROI of Digital Experience Monitoring: High Margin Digital Workplace Services

It’s a good time for service providers to be in the business of digital workplace services. Enterprises are implementing digital workplaces to provide employees with...

30-Jul-2018 • by Mike Marks

Microsoft 365 Monitoring — Five Tips for Ensuring Excellent Communication and Collaboration

To transform their businesses, enterprise IT leaders have focused on improving collaboration and teamwork. It’s a matter of survival. Customers demand more choices and better...

19-Apr-2018 • by Lance Buchholz

Superior Service Desk Quality for Happy End-Users

For a service desk to delight both company leadership and users while reducing costs, the infrastructure and support staff need to be empowered and enabled...

13-Mar-2018 • by Mike Marks

Benchmarking First Contact Resolution – Five Ways Aternity Helps You Improve

As discussed in this series of benchmarking blogs, End User Services teams rely on SteelCentral Aternity because it helps them improve the Key Performance Indicators (KPIs) by...

27-Feb-2018 • by Mike Marks

Benchmarking Desktop Support Cost Per Ticket – How Aternity Helps You Improve

SteelCentral Aternity is widely used by End User Services teams in both enterprises and IT service providers. Aternity’s approach to End User Experience Monitoring enables these teams to...

07-Feb-2018 • by Mike Marks

Aternity and ServiceNow – Driving up Service Desk Efficiency and Quality

To address the challenges of today’s Service Desk teams, SteelCentral has released a bi-directional integration between SteelCentral Aternity and ServiceNow, the market-leading IT Service Management (ITSM) vendor. The...

27-Sep-2017 • by Mike Marks

End User Experience Monitoring: I Bet Your Tool Can’t do THIS! Part 3

Hold cloud vendors accountable to application performance SLAs Cloud plays a central role in the digital business strategy of most enterprises. But cloud can complicate...