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Experience Level Agreements

Set excellent end user experience as the basis of your continuous improvement program
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Focus

Visibility

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 Measure what matters to the business

Target

Achieve business goals

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Track performance against business targets

Personal Productivity

Manage variation

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 Numerous factors affect performance

SOLUTIONS

How Riverbed Solves These Challenges

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Deliver Better Service Through XLAs

Use Experience Level Agreements to track compliance of business critical apps to performance thresholds based on business processes

Incorporate Qualitative Feedback

Gather employee sentiment to identify when IT experience doesn’t meet expectations
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Correlate App Performance to Device and Network Performance

Identify trends in how app performance varies by geographic location, device resources, WiFi and network performance

Trace Performance Issues to The Application Service

Use distributed transaction tracing to identify issues in the cloud-native environment
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Products

Application Performance Monitoring

Simplified high-definition APM visibility leveraging Real User Monitoring, Synthetic Monitoring, and OpenTelemetry

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FEATURED RESOURCES
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SOLUTION BRIEF

Alluvio Aternity Digital Experience Index (DXI)

Aternity Digital Experience Index (DXI) automatically identifies digital experience hot spots across your enterprise impacting employees and customers, then sets you on a path to action and improvement.

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WHITE PAPER

Continuous Improvement Employee Experience

In this white paper, you’ll learn how to apply one of project management’s leading improvement models, the Deming Cycle, to continuously improve your employee digital experience. 

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SOLUTION BRIEF

Alluvio Aternity Shift Left in the Service Desk Solution Brief

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Ready to Get Started?

Reach the full potential of your digital investments with Riverbed