Riverbed IQ Leverages Third-Party Data

Heidi Gabrielson

According to Enterprise Management Associates, 64% of organizations use 4-10 monitoring tools, while another 17% use 11 or more. This tools sprawl exacerbates the challenge of correlating disparate data sources to determine root cause of complex incidents. Additionally, problems such as alert fatigue, death by dashboards, and a lack of technical expertise also often coincide with tools sprawl.

However, many of these monitoring tools are necessary to provide different perspectives of network, application, and end user performance. Yet, some tools can be so entrenched that any change or attempt to consolidate is significant endeavor. To move away from these ingrained tools often means incurring significant costs and time.

Riverbed IQ Unified Observability

Riverbed IQ, Riverbed’s SaaS-delivered Unified Observability service, empowers IT to identify and fix problems fast. It leverages Riverbed full-fidelity end user experience, network and application data, then applies machine learning (ML) to contextually correlate the disparate data streams to identify business-impacting events. This intelligence informs IQ’s automated runbooks that gather supporting context, filter out noise, and set priorities. As a result, Riverbed IQ reduces alert overload and accelerates root cause analysis of the most impactful alerts.

Riverbed IQ now includes third-party data

Now the Riverbed team recognizes that when a company uses an abundance of monitoring tools, they want to integrate all their data in Riverbed IQ to truly simplify the troubleshooting process. So, we added the capability to import data from other solutions (think third-party monitoring tools or business intelligence). Plus, IQ can export intelligent insights to third-party solutions like Slack, ServiceNow, custom scripts, Ansible runbooks, etc.

The third-party data is added through the automated runbooks where the data can then be used as if it’s native Riverbed data. Use it for decision making (if X happens, get relevant data from solution Y and visualizations. Because IT can now use all data in its environment, IQ better tailors the automated investigations to the organization’s troubleshooting process.

Alluvio IQ runbook
Riverbed IQ lets you import or export data from/to third-party solutions. This runbook sends an alert with supporting data to ServiceNow when the impact of the event is deemed critical.

How it works

The integration process is simple yet flexible enough to support a non-Riverbed solutions in just a few, easy steps. First you need to authenticate with the third party solution. Then you can build an “HTTP Request,” which enables IQ to leverage data from any solution with a public REST API. Finally, “Transform” translates the third-party data into terms Riverbed IQ understands.

Watch this video to see how to build and use third-party integrations:

Leverage any data

With this announcement, Riverbed IQ can leverage any data in the IT or business environment that could inform troubleshooting. In fact, one Riverbed IQ customer in the petroleum industry pulls in oil viscosity data when troubleshooting certain issues.

For more information about Riverbed IQ or how to leverage third-party data within runbooks, visit the Riverbed IQ web page.

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