Posts from Colleen Marinelli
10-Apr-2026 • by Colleen Marinelli
Stop Guessing, Start Seeing: How Aternity Replay Closes the DEX Gap
Most Digital Employee Experience (DEX) platforms can tell IT teams when something breaks. Until now, none could show what actually happened. When employees call the service desk saying “it just didn’t work,”...
11-Mar-2026 • by Colleen Marinelli
Smarter Device Refresh: Balancing Costs and Employee Productivity
Deciding when and how to refresh employee devices has always been a balancing act for IT teams. But today, that balance is getting harder. Rising...
12-Feb-2026 • by Colleen Marinelli
What On-Prem Tools Miss About the Modern Work Experience
On-premises environments have a reassuring quality. They’re familiar. They’re owned. They feel controlled. Dashboards light up green, systems are available, and service levels appear intact....
23-Oct-2025 • by Colleen Marinelli
Lower Service Desk Costs with Agentic AI-Powered Self-Service
In today’s hybrid workplaces, employees expect seamless digital experiences, yet IT service desks are buckling under rising ticket volumes and mounting costs. Gartner notes that...
16-Oct-2025 • by Colleen Marinelli
See the Whole Picture: How Aternity 360° Transforms Digital Experience
Employees rely on a complex mix of devices, apps, networks, and collaboration tools to stay productive. From laptops and VDI sessions to rugged handhelds and...
11-Aug-2025 • by Colleen Marinelli
Riverbed Recognized in 2025 Gartner® Critical Capabilities for DEX Tools
In a market where vendor claims are everywhere, in our view, the 2025 Gartner Critical Capabilities for Digital Employee Experience Tools tells a different story,...
18-Jul-2025 • by Colleen Marinelli
Why IT Needs More Than Traditional Monitoring
When an employee contacts the service desk with an issue, “My app froze,” “The page wouldn’t load,” “Everything just stopped working”, the support team’s first...
27-May-2025 • by Colleen Marinelli
We Did It Again! Riverbed Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Tools
We are proud to announce that Riverbed has been recognized as a Leader for the second consecutive year in the 2025 Gartner® Magic Quadrant™ for...
21-May-2025 • by Colleen Marinelli
Keep Field Teams Connected and Productive with Mobile
In an era where frontline agility defines business success, mobile performance has quietly become one of the most overlooked operational risks. Field technicians, delivery drivers,...