See the Whole Picture: How Aternity 360° Transforms Digital Experience

Employees rely on a complex mix of devices, apps, networks, and collaboration tools to stay productive. From laptops and VDI sessions to rugged handhelds and mobile apps on the frontlines, work happens everywhere. 

But when something goes wrong, like a slow app, a glitchy VPN connection, or a dropped Teams call, Service Desk teams often struggle to see the whole picture. Was it the device? The network? The app? Without clear visibility, employees get stuck, tickets bounce between teams, and productivity grinds to a halt. 

Why Point Tools Don’t Solve the Problem 

Many IT teams try to patch the visibility gap with multiple monitoring tools, endpoint, application, network, UC. But stitching them together is expensive, complex, and rarely provides the context IT needs to fix problems fast. 

Employees don’t care which tool IT uses. They just want technology to work, all the time, on every device. That’s why digital experience monitoring must go beyond point solutions to deliver a complete, 360° view of both technical performance and employee sentiment. 

Competitors Claim to “See Everything” But Fall Short 

Some vendors claim they can “see everything” and “fix anything.” The reality? Their view is shallow. Without session replay, they can’t show what the employee actually experienced. Without mobile and frontline coverage, they leave critical workers invisible. Without real-time UC visibility, they can’t diagnose or resolve the disruptions that derail productivity in every call and meeting. 

Aternity 360° changes the game. 

Introducing Aternity 360°: 100% DEX Visibility 

Aternity 360° is the only solution with 100% Digital Experience visibility. From desktops and VDI to mobile apps and rugged frontline devices, it delivers the depth others promise but don’t provide.  

Only Aternity 360° brings the missing pieces together. Session replay, real user and synthetic monitoring, network path visibility, Digital Experience Index (DXI) benchmarking, and employee sentiment feedback equip IT with comprehensive visibility to see exactly what employees see and how they feel, across every device, app, and call. 

With AI-powered automation and self service, that visibility turns into business impact. Routine issues are resolved before they escalate, service desk tickets are reduced, and employees get back to work faster. By accelerating resolution and reducing manual effort, IT lowers support costs, boosts productivity, and creates a more resilient digital workplace. 

We are not “re-imagining” the future of digital experience, we are defining it. Aternity 360° is already in market, eliminating blind spots today and setting the standard competitors are still chasing. 

That means your teams can: 

• See exactly what employees see, with full device and app telemetry. 

• Catch issues before users do, with proactive testing and validation. 

• Fix problems faster, using automation and AI-powered remediation. 

• Empower employees with self-service powered by Agentic AI. 

• Optimize investments, with dashboards for Teams, Device Refresh, and more. 

• Track and improve experience over time, with DXI scores that quantify progress and sentiment trends that validate employee perception. 

Whether your workforce is in the office, at home, or on the frontlines, Aternity 360° eliminates blind spots and keeps employees productive. 

The Business Impact You Can Measure 

With Aternity 360°, IT leaders can move from firefighting to delivering significant business outcomes: 

• Resolve issues faster with replay and AI-driven root cause analysis. 

• Reduce costs by consolidating tools and optimizing refresh cycles. 

• Boost productivity by preventing disruptions before they spread. 

• Improve satisfaction by giving employees technology that works and use sentiment data to prove it. 

• Show ROI with dashboards that tie digital experience improvements to business performance. 

Why Customers Choose Aternity 360° 

Customers don’t need another DEX tool, they want measurable impact. Aternity 360° is the only solution that unifies visibility, intelligence, and automation to transform digital experiences. 

Ready to eliminate blind spots and deliver better digital experiences for your employees?  
Explore Aternity 360° and see how you can transform IT support, reduce costs, and improve productivity across every environment.