Better Service Through XLAs
Go beyond uptime and availability to measure what users actually see, for Every app in your enterprise portfolio.
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CHALLENGES
SLAs based on infrastructure availability or network latency metrics don’t really ensure applications support your business. An XLA (Experience Level Agreement) is a better approach. But improving service with an XLA requires visibility into the end user’s actual experience of ALL of the applications on which they depend.
Visibility
Measure what matters to the business
Achieve Business Goals
Document compliance to business targets
Manage Variation
Numerous factors affect IT performance
SOLUTIONS
How Riverbed Solves These Challenges
Avoid the Blame Game
Isolate the source of delay to client device, network, or back-end, for EVERY app in the portfolio, to quickly escalate the ticket to right group.
CUSTOMER STORIES
Customers Trust Riverbed
Julian Braham, Principal Engineer Intel IT Learn More"These deep insights, made possible by Aternity DEM data, pave the way for more uptime, productivity, and cost savings. Besides leading to these broader business effects, Aternity DEM helps IT teams resolve issues predicatively and proactively, ultimately leading to increased employee happiness. Removing friction and preventing problems from spreading unlocks a large variety of benefits for businesses of all shapes and sizes."
