Experience Level Agreements

Set excellent end user experience as the basis of your continuous improvement program
man and woman co workers looking at large monitor
CHALLENGES
Walk a mile in your users’ shoes. Streamlining employee productivity and customer service requires ensuring excellent performance of all your business-critical apps.
A symbolic representation of focus on a transparent background.

Visibility

Measure what matters to the business

Symbolic representation of white colour target

Achieve business goals

Track performance against business targets

Person showing performance metrics

Manage variation

Numerous factors affect performance

SOLUTIONS

How Riverbed Solves These Challenges

Deliver Better Service Through XLAs

Use Experience Level Agreements to track compliance of business critical apps to performance thresholds based on business processes

Incorporate Qualitative Feedback

Gather employee sentiment to identify when IT experience doesn’t meet expectations

use case experience level screenshot sentiment riverbed

Correlate App Performance to Device and Network Performance

Identify trends in how app performance varies by geographic location, device resources, WiFi and network performance

automated remediation Riverbed Aternity

Trace Performance Issues to The Application Service

Use distributed transaction tracing to identify issues in the cloud-native environment

purple texture background
PRODUCT

Application Performance Monitoring

Simplified high-definition APM visibility leveraging Real User Monitoring, Synthetic Monitoring, and OpenTelemetry

LEARN MORE
pattern
KEY RESOURCES
Hispanic woman working smiling at laptop.
Analyst Report

Forrester Best Practices

Make Digital Employee Experience the Centerpiece of Your Digital Workplace Strategy

Get the Report
A Women Holding Laptop and Mobile is looking at sky
SOLUTION BRIEF

Riverbed Aternity DXI

Two employees are discussing about the project.
WHITE PAPER

Riverbed Aternity DEM Platform

Continuous Improvement

empower webinar
SOLUTION BRIEF

Riverbed Aternity Shift Left in the Service Desk Solution Brief

CUSTOMER STORIES

Empowering the Digital Experience of Thousands of Organizations Worldwide

footer-cta

Ready to Get Started?

Reach the full potential of your digital investments with Riverbed
selected img

Selected Country/Language: English