Better Service Through XLAs
Go beyond uptime and availability to measure what users actually see, for Every app in your enterprise portfolio.
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Challenges
SLAs based on infrastructure availability or network latency metrics don’t really ensure applications support your business. An XLA (Experience Level Agreement) is a better approach. But improving service with an XLA requires visibility into the end user's actual experience of ALL of the applications on which they depend.
Visibility
Measure what matters to the business
Achieve Business Goals
Document compliance to business targets
Manage Variation
Numerous factors affect IT performance
SOLUTIONS
How Riverbed Solves These Challenges
Baseline “Click to Render” Time
Monitor users’ interactions with applications in the context of a business workflow, to set thresholds for the time required to look up a patient record, execute a trade, etc.
Set Proactive Alerts on Business-driven Thresholds
Establish targets for acceptable performance for business processes and get alerts when they’re violated.Avoid the Blame Game
Isolate the source of delay to client device, network, or back-end, for EVERY app in the portfolio, to quickly escalate the ticket to right group.
Reduce Mean Time to Repair
Resolve app issues quickly with 1-click drill-down into the application back-end for every transaction.CUSTOMER STORIES
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