- Customer Stories
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SAN FRANCISCO—February 13, 2012— Redcats federates 17 brands and employs over 18,000 people in 30 different countries. The company uses a multi-channel approach combining catalogues, Internet and specialty stores with over 27 million active customers worldwide. After consolidating its IT resources into a private cloud at its headquarters in Hong Kong, Redcats Asia began receiving negative feedback from its remote offices on slow response times for applications being accessed over the wide area network (WAN). Redcats’ IT department initially upgraded the WAN bandwidth to combat the issue of poor application performance, and even considered satellite for its remote sites, but neither approach resolved the performance problems. After a thorough evaluation of WAN optimization products, including those from Blue Coat, Cisco, Juniper Networks and Riverbed, Redcats ultimately selected Riverbed Steelhead appliances due to impressive performance gains and ease-of-installation.
“Our employees were frustrated with lengthy delays in accessing documents and applications over the WAN, and decreased productivity was a real issue,” said Sam Chui, senior regional manager of IT & Logistics at Redcats Asia. “After a careful evaluation of WAN optimization offerings, Riverbed became the clear choice. The solution was the easiest to configure and the performance increase was near instantaneous.”
Redcats experienced performance improvements for their key IT applications, which include Microsoft Exchange and Core Business Exchange (CBX), a trade services platform that provides a single graphical user interface (GUI) to handle transactions with all Redcats international trading partners, while also reducing WAN traffic by 82 percent. This improvement enabled employees to better collaborate, be more productive and process transactions faster, leading to faster order fulfillment and happier partners.
“After deploying Riverbed, we recognized a significant decrease in application response times—our employees were delighted. After seeing the positive results, we decided to deploy the Steelhead appliances in all the offices in Asia where we were experiencing major performance issues,” added Chui. “Moving forward, Riverbed is our corporate standard for any new office deployment, and will be the first and sometimes only IT device deployed in any new office.”
Forward Looking Statements
This press release contains forward-looking statements, including statements relating to the expected demand for Riverbed's products and services, statements regarding performance results of Riverbed solutions, customer payback following implementation of Riverbed solutions, and cost savings resulting from implementation of Riverbed solutions that may suggest likely or certain outcomes, and statements relating to Riverbed's ability to meet the needs of distributed organizations. These forward-looking statements involve risks and uncertainties, as well as assumptions that, if they do not fully materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The risks and uncertainties that could cause our results to differ materially from those expressed or implied by such forward-looking statements include our ability to react to trends and challenges in our business and the markets in which we operate; our ability to anticipate market needs or develop new or enhanced products to meet those needs; the adoption rate of our products; our ability to establish and maintain successful relationships with our distribution partners; our ability to compete in our industry; fluctuations in demand, sales cycles and prices for our products and services; shortages or price fluctuations in our supply chain; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our documents filed with or furnished to the Securities and Exchange Commission. More information about these and other risks that may impact Riverbed’s business are set forth in our Form 10-Q filed with the SEC on October 28, 2011. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we assume no obligation to update these forward-looking statements. Any future product, feature or related specification that may be referenced in this release are for information purposes only and are not commitments to deliver any technology or enhancement. Riverbed reserves the right to modify future product plans at any time.
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